Senior Lead - US Payroll and Executive Payroll

Kyndryl • New York, FL

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About The Position

Kyndryl is hiring a Senior Lead - US Payroll and Executive Payroll to oversee accurate, timely payroll operations and compliance. The role works between employees, internal teams, and third-party payroll vendors to ensure pay policies are correctly reflected in payroll systems. It also coordinates third-party payroll system implementations and upgrades, supports global payroll transformation projects, and interprets policies related to vacation, leaves of absence, disability, workers’ compensation, and union contracts.

The role is responsible for payroll processing and administration, including deductions and benefits, taxes, payments, payslips, and documentation. It supports payroll compliance, audits, reporting, record-keeping, and data security, while maintaining awareness of changing payroll laws and requirements. The position also supports employee offboarding in coordination with former employees, labor unions, and internal teams.

The successful candidate will identify opportunities to improve payroll processes, analyze payroll data and risks, resolve escalated employee queries, and use metrics and dashboards to monitor service levels and performance. The role includes vendor and SLA management, payroll technology adoption and integration, team communication and training, cost management, and continuous improvement. Kyndryl describes the opportunity as globally connected, with opportunities to collaborate with colleagues worldwide and pursue professional and personal growth.

Requirements

• Hands-on working knowledge of end-to-end payroll operations and a record of achieving payroll outcomes.
• Ability to standardize payroll processes to global standard operating procedures while maintaining local compliance.
• Ability to adopt and implement strategies that improve adherence to global processes and apply industry best practices.
• Ability to adapt agile project-management principles to payroll transformation.
• Excellent written and verbal communication skills for interaction with vendors and internal stakeholders.
• Ability to educate teams on new payroll processes and technologies and support their adoption.
• Knowledge of global, regional, and local payroll laws and the ability to maintain payroll compliance.
• Experience implementing internal controls and audits to mitigate compliance risks, including forensic payroll audits to identify fraud risks.
• Ability to ensure payroll data adheres to GDPR, SOC 1, ISO 27001, other security standards, and organizational guidelines.
• Knowledge of payroll technology and automation, including cloud-based payroll solutions such as SAP, Workday, ADP, or EY.
• Ability to track payroll cost, accuracy, efficiency, cycle times, employee experience, and compliance KPIs.
• Ability to use payroll data for labor and payroll cost forecasting and compare performance with industry standards.
• Agile and continuous-improvement mindset, including applying Lean Six Sigma methodologies.
• Ability to manage payroll providers and ensure they meet SLAs and compliance benchmarks.
• Focus on improving payroll satisfaction through accuracy and timeliness.
• Fiscal competence to manage payroll budgets and optimize costs while maintaining compliance and employee experience.
• Customer-focused approach, growth mindset, and inclusive, collaborative working style.

Responsibilities

• Process salaries accurately and on time according to the payroll calendar.
• Manage payroll deductions, taxes, employee benefits, bank transactions, and payments through vendors and treasury.
• Ensure secure delivery of payslips and maintain payroll documentation.
• Ensure taxation and labor-law compliance, and support internal and external audits and reporting under the applicable approval and governance model.
• Maintain payroll records in accordance with legal and organizational data-security requirements.
• Manage payroll software and support implementation and integration with HR and finance systems.
• Support and drive global payroll system implementation and transformation projects, collaborating with internal stakeholders and external vendors.
• Coordinate third-party payroll system implementations and upgrades.
• Interpret pay policies for vacation, leaves of absence, disability, workers’ compensation, and union contracts.
• Monitor changes in federal, state, regional, and local payroll requirements and maintain compliance.
• Identify opportunities to streamline and optimize payroll operations.
• Analyze payroll data to mitigate risks, identify trends, and inform project planning.
• Support HR Services with L2 payroll escalations, employee queries, and issue resolution.
• Communicate payroll procedures and operating rhythms, and educate teams on new processes and technologies.
• Use data, dashboards, metrics, SLAs, and analytics to track and improve payroll efficiency and performance.
• Manage incidents related to payroll operations.
• Coordinate payroll-related offboarding with former employees, labor unions, and internal teams.
• Manage payroll vendors and monitor SLA performance and compliance benchmarks.
• Track payroll accuracy, costs, efficiency, cycle times, employee experience, and compliance.
• Use payroll data to forecast labor and payroll costs and compare performance with industry standards.
• Manage payroll budgets and optimize expenses without compromising compliance or employee experience.
• Apply continuous-improvement methods, including Lean Six Sigma, to eliminate inefficiencies.
• Implement internal controls and audits, including forensic payroll audits to identify fraud risks.
• Support adoption of cloud-based payroll solutions.

Benefits

• Employee learning programs and access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform, with opportunities to donate, fundraise, volunteer, and search nonprofit organizations.
• Benefits intended to support employee well-being and employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed