Senior Lead SAP Basis

Acushnet Company•Fairhaven, MA

About The Position

Acushnet Company is seeking an experienced Senior Lead SAP BASIS Administrator to support, maintain, and evolve its global SAP landscape. The role provides technical leadership for lifecycle management, performance, security, and operational stability of the company’s SAP S/4HANA environment in a cloud-based infrastructure. The administrator partners with internal stakeholders, external service providers, technical teams, security resources, and business leaders to keep the SAP platform reliable, secure, scalable, and aligned with business priorities. The role leads and coordinates SAP BASIS administration across development, test, staging, and production environments, including installations, upgrades, support packages, patch management, performance optimization, capacity planning, and environment management. It also oversees system refreshes, monitors system health, and improves platform performance and reliability. The position supports large-scale SAP migrations, S/4HANA enhancements, infrastructure upgrades, and business transformation projects. It collaborates with business and project teams throughout project lifecycles, from planning and blueprinting through realization, testing, deployment, and go-live support. The administrator advises on SAP technical capabilities, helps evaluate features and best practices, and supports user enablement and training. The role administers SAP security controls, executes approved access and security requests, and supports compliance with governance requirements. It works with internal and external auditors by providing documentation and evidence for audits, compliance reviews, and JSOX controls. The Senior Lead also serves as a liaison with hosting providers, managed service partners, and consultants, overseeing service delivery, performance, quality, and cost through KPI tracking, SLA management, vendor oversight, and continuous improvement.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Business, or a related field.
At least 10 years of progressive experience supporting SAP BASIS administration, SAP Security (GRC), and enterprise SAP environments.
3–4 years of hands-on experience supporting SAP S/4HANA environments.
Demonstrated experience supporting full-lifecycle SAP implementations, upgrades, migrations, and ongoing production support.
Strong knowledge of SAP architecture, system administration, transport management, performance tuning, capacity planning, monitoring, patching, and upgrade methodologies.
Experience supporting development, quality assurance, staging, and production SAP landscapes.
Strong understanding of SAP security concepts, governance controls, user administration, compliance requirements, and audit processes.
Experience working with internal and external auditors and providing documentation, evidence, and support for audit reviews and compliance initiatives.
Experience managing third-party hosting providers, managed service partners, and vendor relationships while driving accountability to service level agreements.
Excellent analytical, troubleshooting, root cause analysis, and problem-solving skills.
Strong communication and interpersonal skills, including the ability to explain technical concepts to business users, project teams, and senior leadership.
Ability to work effectively in a fast-paced environment, manage competing priorities, and navigate ambiguity while supporting strategic business objectives.
Commitment to documentation, technical standards, process improvement, and knowledge sharing.
Experience analyzing and presenting technical data through reports, dashboards, visualizations, and performance metrics.
Strong collaboration skills and ability to build productive relationships across technical teams, business functions, external partners, and leadership stakeholders.
Ability to travel as needed to support projects, business initiatives, and operational requirements.

Nice To Haves

SAP certifications in S/4HANA, SAP HANA, NetWeaver, OS/DB Migration, or related technologies.
Experience with SAP RISE and cloud-hosted SAP environments.

Responsibilities

Lead and coordinate SAP BASIS administration, including installations, upgrades, support package implementations, patch management, performance optimization, capacity planning, and environment management.
Manage SAP environments across development, test, staging, and production landscapes.
Oversee system refresh activities, monitor system health, and improve platform performance and reliability.
Support SAP migrations, S/4HANA enhancements, infrastructure upgrades, and business transformation projects.
Collaborate with business and project teams across project lifecycles, from planning and blueprinting through realization, testing, deployment, and go-live support.
Advise on SAP technical capabilities and help evaluate features, opportunities, and best practices.
Support user enablement and training initiatives.
Administer SAP security controls and execute approved access and security-related requests in accordance with governance requirements.
Work with internal and external auditors, providing documentation and evidence for audits, compliance reviews, and JSOX controls.
Coordinate with hosting providers, managed service partners, and external consultants, driving accountability for service delivery, performance, quality, and cost.
Track KPIs, manage SLAs, oversee vendors, and pursue continuous improvement.
Create and maintain diagrams, system documentation, technical procedures, reports, dashboards, visualizations, and performance metrics.
Travel as needed to support projects, business initiatives, and operational requirements.

Benefits

Comprehensive health and well-being programs for associates and their families, including domestic partners.
Paid time off.
Onsite fitness center.
Acupuncture.
Physical therapy.
Wellness coaches.
401(k) with company match.
Health savings accounts.
Flexible spending accounts.
Pet insurance.
Legal planning.
Education assistance.
Access to the Associate Store.