Senior Administrator, SAP Basis

FFF Enterprises•Temecula, CA

About The Position

The Senior SAP Basis Administrator serves as a senior technical authority for the architecture, administration, availability, performance, and operational reliability of FFF Enterprises' SAP landscape hosted on Google Cloud. The position provides hands-on technical leadership across production, non-production, sandbox, and disaster recovery environments and supports SAP S/4HANA, SAP HANA, Solution Manager, SAP Business Technology Platform (BTP), and related technologies. The role is accountable for stable and resilient SAP technical operations, including platform administration, monitoring, performance optimization, incident and problem resolution, transport and change management, upgrades, patching, refreshes, security coordination, high availability, disaster recovery, cloud initiatives, and production support. It provides advanced technical judgment during critical events, coordinates cross-functional response and vendor escalation, and maintains operational documentation, control evidence, and recovery readiness. Working across SAP functional teams, infrastructure, cybersecurity, networking, database, application, business stakeholders, and retained managed service providers, the position contributes to platform modernization, production readiness, technical risk reduction, and long-term SAP operating model maturity. It requires deep SAP Basis expertise, strong ownership, independent problem solving, clear business-oriented communication, and participation in 24x7 production support and on-call coverage for critical enterprise systems.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field; an equivalent combination of education and 20 years of extensive, directly related SAP Basis experience may be considered instead.
Minimum 15 years of progressively responsible SAP Basis administration, technical operations, and platform support experience across production and non-production environments.
Minimum 3 years of S/4HANA experience.
Demonstrated experience supporting enterprise SAP production environments with high availability and business-critical service expectations.
Hands-on experience with SAP transport management, monitoring, incident response, root cause analysis, change management, upgrades, patching, refreshes, performance analysis, system maintenance, and lifecycle administration.
Experience coordinating production-impacting incidents, high-priority escalations, system recovery, vendor escalation, maintenance windows, and post-incident remediation.
Experience with SAP security administration or technical security coordination, access troubleshooting, privileged access, control documentation, audit evidence, and compliance processes.
Experience supporting enterprise workload automation, including Run My Jobs in SAP environments.
Experience maintaining technical documentation, runbooks, change records, system procedures, validation evidence, recovery documentation, and operational support materials.
Experience with high availability, disaster recovery, backup and recovery, business continuity testing, SAP upgrades, system refreshes, production cutovers, and enterprise change management.
Experience supporting enterprise projects, integrations, migrations, modernization initiatives, go-live readiness, hypercare, and post-implementation support.
Advanced knowledge of SAP Basis administration across enterprise landscapes, including monitoring, transport management, background processing, RFCs, work processes, update processes, dumps, locks, queues, spool, profiles, parameters, client administration, and troubleshooting.
Knowledge of SAP technical architecture, lifecycle administration, production support, and technical validation practices.
Knowledge of incident and problem management, severity classification, root cause analysis, escalation protocols, service-level expectations, change control, release management, and post-incident reviews.
Knowledge of performance monitoring, capacity planning, workload analysis, alerting, operational readiness, optimization, and production-support documentation.
Knowledge of high availability, backup and recovery, disaster recovery, business continuity, and recovery validation concepts for enterprise SAP environments.
Knowledge of SAP technical security and controls, including access administration, privileged access, segregation of duties, logging, evidence retention, audit support, and confidentiality requirements.
Knowledge of database, operating system, networking, middleware, cloud-hosting, and infrastructure concepts that underpin SAP platform operations.
Expert-level SAP Basis administration, monitoring, troubleshooting, performance analysis, and technical problem resolution.
Advanced ability to interpret SAP alerts, logs, dumps, failed jobs, performance indicators, monitoring outputs, system exceptions, and operational trends.
Strong incident leadership, root cause analysis, corrective-action planning, production stabilization, and recurring-issue prevention.
Sound technical judgment in assessing business impact, operational risk, urgency, compliance exposure, security implications, and escalation requirements.
Strong planning and coordination across incidents, maintenance windows, upgrades, production changes, recovery events, and vendor escalations.
Ability to communicate complex technical issues, risks, and recommendations clearly to technical teams, business stakeholders, vendors, leadership, and executives.
Disciplined technical documentation skills, including runbooks, procedures, diagrams, incident and change records, validation evidence, audit materials, recovery steps, and operational playbooks.
Ability to prioritize planned work, urgent support needs, competing technical demands, vendor requests, and after-hours production responsibilities.
Ability to independently own complex work while maintaining appropriate escalation, control discipline, confidentiality, and alignment with enterprise priorities.
Strong cross-functional collaboration across SAP functional, infrastructure, cybersecurity, networking, database, application, business, and vendor teams.
Ability to work the hours and days required to complete essential functions as scheduled, including participation in 24x7 production support and on-call rotations.
Physical ability to view a computer screen for prolonged periods, sit for extended periods, use wrists, hands, and/or fingers, and lift and maneuver items of at least 20 lbs.
Ability to travel occasionally.
Ability to learn, think, concentrate, work under pressure, pay close attention to detail, work as a team member, interact effectively with coworkers and customers, exercise self-control and diplomacy, use discretion and judgment, and proactively find solutions.
No required professional certification or licensure.

Nice To Haves

Master's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field.
Knowledge of SAP S/4HANA, SAP HANA, Solution Manager, Fiori, SAP GUI, SAP BTP, Google Cloud Platform, SAP RISE, and related SAP or cloud technologies.
Knowledge of regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise technology environments.
Knowledge of ITIL-based service-management practices, enterprise monitoring frameworks, managed-service operating models, and technology governance principles.
Knowledge of cybersecurity, identity and access governance, vulnerability management, audit response, and technical risk management as applied to SAP platforms.
SAP support experience in a regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise environment.
Experience with SAP S/4HANA, SAP HANA, Solution Manager, Fiori, BTP, cloud-hosted SAP environments, and related technologies.
Experience coordinating with SAP managed service providers, consulting partners, offshore support teams, or vendor escalation models.
Experience transitioning SAP technical responsibilities from external consulting or managed-service providers to an internal operating model.
Experience leading or supporting cloud migration and infrastructure modernization involving Google Cloud Platform, AWS, Microsoft Azure, or SAP RISE.
Skills in automation, monitoring maturity, dashboarding, alert refinement, workload optimization, and operational process improvement.
Technical mentoring and knowledge-transfer skills across SAP Basis processes, escalation models, production-support expectations, and platform operations.
Ability to contribute to future-state SAP platform planning, modernization strategy, vendor dependency reduction, and internal technical capability development.
Proactive identification of platform risk, technical debt, capacity constraints, and service-reliability opportunities.
Preferred certification in SAP Basis, SAP HANA, SAP NetWeaver, SAP S/4HANA, ITIL, cloud platforms, cybersecurity, infrastructure, or a related technical area.

Responsibilities

Administer SAP production, non-production, sandbox, and disaster recovery environments supporting enterprise business operations.
Perform advanced SAP Basis administration, including system startup and shutdown, client administration, profile and parameter maintenance, RFC configuration, spool and printer administration, batch processing oversight, and system health validation.
Maintain technical oversight of SAP S/4HANA, SAP HANA, Solution Manager, SAP BTP, SAP GUI, Fiori, and other applicable SAP technical components.
Maintain environment structures, configuration documentation, technical procedures, system diagrams, dependency records, operational runbooks, and escalation references.
Serve as a senior internal escalation resource for complex SAP Basis issues.
Monitor SAP application servers, work processes, updates, locks, queues, dumps, system logs, background jobs, interfaces, IDocs, RFCs, database status, workload, memory, CPU, disk capacity, and availability.
Review alerts, failed jobs, degraded performance, exceptions, and recurring technical events to determine business impact, urgency, root cause, and required action.
Execute SAP operational health checks and identify reliability, performance, capacity, or control concerns.
Analyze workload, response time, database performance, table growth, background processing, and application-server utilization; coordinate performance tuning and remediation across relevant teams.
Maintain monitoring thresholds, alert-response procedures, operational checklists, performance baselines, and technical support runbooks.
Support enterprise workload automation, including Run My Jobs and other applicable scheduling or automation capabilities.
Provide advanced triage and troubleshooting for SAP outages, failed jobs, degraded performance, transport failures, access issues, interface interruptions, and other production-impacting events.
Assess incident severity based on availability, business process impact, transaction criticality, operational disruption, financial exposure, compliance implications, customer impact, and recovery urgency.
Coordinate Severity 1 and other high-priority incident response, including diagnosis, containment, escalation, stakeholder communication, recovery, and validation.
Lead or coordinate cross-functional technical response and participate in incident bridges, war rooms, root cause analysis, after-action reviews, and lessons-learned sessions.
Document incident timelines, findings, root causes, recovery actions, validation results, corrective actions, and remediation plans; track recurring incidents and recommend preventive actions.
Administer SAP transport management across development, test, quality assurance, and production environments; import, monitor, troubleshoot, and validate transports.
Review transport sequencing, dependencies, import errors, object conflicts, production-readiness risks, and rollback considerations.
Coordinate releases, emergency fixes, configuration changes, and production migrations with technical teams, vendors, and business stakeholders.
Ensure production changes are approved, tested, scheduled, documented, communicated, and supported by rollback or contingency planning; maintain change records and audit-ready traceability.
Lead or support SAP kernel updates, support packs, enhancement packages, add-ons, certificates, licenses, system copies, client copies, refreshes, upgrades, and other lifecycle activities.
Coordinate maintenance activities, downtime requirements, testing, post-maintenance validation, and issue remediation.
Support SAP upgrades, migrations, cloud initiatives, and infrastructure modernization involving Google Cloud Platform and, as applicable, AWS, Microsoft Azure, or SAP RISE.
Assess technical impacts of platform changes and evaluate SAP technologies and modernization improvements aligned with enterprise requirements.
Maintain lifecycle documentation, upgrade procedures, validation evidence, technical dependency records, rollback considerations, and future-state requirements.
Partner with cybersecurity and SAP functional teams on technical security, including SNC, SSO, SSL certificates, SAProuter, user administration, authorization troubleshooting, privileged access, access reviews, and segregation-of-duties support.
Monitor and escalate failed logons, unauthorized access concerns, expired certificates, insecure configurations, security exceptions, and control gaps.
Support SAP technical controls and maintain documentation for control operation, audit response, access procedures, change evidence, and corrective actions.
Coordinate with cybersecurity and IT leadership when SAP events present elevated security, access, compliance, confidentiality, or business-continuity risk; support audits and control validation.
Support SAP high-availability architecture, backup monitoring, recovery validation, disaster recovery planning, and business continuity readiness.
Coordinate disaster recovery testing and validate recovery procedures; support recovery point, recovery time, failover, restore, and post-recovery confirmation activities.
Identify recovery risks, technical dependencies, single points of failure, documentation gaps, capacity constraints, and continuity concerns.
Maintain current recovery runbooks, escalation contacts, technical procedures, dependency documentation, validation steps, and continuity references.
Coordinate SAP Basis work with Protera or other managed service and consulting partners, including off-hours coverage, troubleshooting, maintenance, upgrades, outages, and production recovery.
Track vendor incidents, service responses, findings, remediation items, recurring issues, service-level concerns, and follow-through; promote knowledge transfer and maintain clear accountability and escalation paths.
Identify vendor dependency, coverage, documentation, and support-model risks and recommend improvements.
Participate in 24x7 production support and on-call rotations, including after-hours incident response, maintenance, and escalation as required.
Provide SAP Basis technical leadership for enterprise projects, integrations, migrations, enhancements, reporting initiatives, modernization, and business-process changes.
Assess technical impacts and dependencies; support cutover planning, go-live readiness, production migration, hypercare, stabilization, technical validation, and post-implementation support.
Coordinate with technical teams, business operations, and external vendors to resolve dependencies and implementation risks; communicate risks and recommendations in business-oriented terms.
Ensure project technical documentation, runbooks, validation evidence, and support transitions are complete before operational handoff.
Apply enterprise technology governance requirements and identify, document, communicate, and help mitigate technical risks affecting stability, performance, security, recoverability, compliance, customer operations, or continuity.
Contribute to risk assessments, operational reviews, audits, control evaluations, remediation initiatives, and SAP support-model improvements.
Develop and maintain technical standards, runbooks, escalation matrices, recovery procedures, production-support playbooks, and operational references.
Recommend improvements to platform reliability, monitoring, automation, operational efficiency, internal capability, and user experience.
Provide senior technical recommendations regarding SAP architecture, operating-model maturity, vendor dependency, infrastructure, and modernization strategy; mentor internal stakeholders as appropriate.
Adhere to company policies, procedures, regulations, and laws; meet assigned goals and represent the company professionally.
Work constructively with coworkers, customers, and others, share knowledge, communicate progress and issues, and respect workforce diversity.
Follow the Injury and Illness Prevention Program, work safely, and report injuries, hazards, or violations.
Follow Compliance Program policies and procedures and immediately report concerns or violations.
Perform other duties as assigned.