Senior Administrator, SAP Basis

FFF Enterprises•Temecula, CA

About The Position

The Senior SAP Basis Administrator serves as a senior technical authority for the architecture, administration, availability, performance, and operational reliability of FFF Enterprises’ SAP landscape hosted on Google Cloud. The role provides hands-on technical leadership across production, non-production, sandbox, and disaster recovery environments supporting SAP S/4HANA, SAP HANA, Solution Manager, SAP Business Technology Platform (BTP), and related technologies. The position is accountable for stable and resilient SAP technical operations, including platform administration, monitoring, performance optimization, incident and problem resolution, transport and change management, upgrades, patching, refreshes, security coordination, high availability, disaster recovery, cloud initiatives, and production support. It provides advanced technical judgment during critical events, coordinates cross-functional response and vendor escalation, and maintains operational documentation, control evidence, and recovery readiness. Working with SAP functional teams, infrastructure, cybersecurity, networking, database, application, business stakeholders, and managed service providers, the Senior SAP Basis Administrator contributes to platform modernization, production readiness, technical risk reduction, and long-term SAP operating-model maturity. The role requires deep SAP Basis expertise, independent problem solving, clear business-oriented communication, and participation in 24x7 production support and on-call coverage for critical enterprise systems.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field; an equivalent combination of education and 20 years of extensive, directly related SAP Basis experience may be considered in lieu of the degree.
Minimum 15 years of progressively responsible SAP Basis administration, technical operations, and platform support across production and non-production environments.
Demonstrated experience supporting enterprise SAP production environments with high availability and business-critical service expectations.
Hands-on experience with SAP transport management, monitoring, incident response, root cause analysis, change management, upgrades, patching, refreshes, performance analysis, system maintenance, and lifecycle administration.
Experience coordinating production-impacting incidents, high-priority escalations, system recovery, vendor escalation, maintenance windows, and post-incident remediation.
Experience with SAP security administration or technical security coordination, access troubleshooting, privileged access, control documentation, audit evidence, and compliance processes.
Experience supporting enterprise workload automation, including Run My Jobs in SAP environments.
Experience maintaining technical documentation, runbooks, change records, system procedures, validation evidence, recovery documentation, and operational support materials.
Experience with high availability, disaster recovery, backup and recovery, business continuity testing, SAP upgrades, system refreshes, production cutovers, and enterprise change management.
Experience supporting enterprise projects, integrations, migrations, modernization initiatives, go-live readiness, hypercare, and post-implementation support.
Expert-level SAP Basis administration, monitoring, troubleshooting, performance analysis, and technical problem resolution.
Ability to interpret SAP alerts, logs, dumps, failed jobs, performance indicators, monitoring outputs, system exceptions, and operational trends.
Strong incident leadership, root cause analysis, corrective-action planning, production stabilization, and recurring-issue prevention.
Sound technical judgment in assessing business impact, operational risk, urgency, compliance exposure, security implications, and escalation requirements.
Strong planning and coordination for incidents, maintenance windows, upgrades, production changes, recovery events, and vendor escalations.
Ability to explain complex technical issues, risks, and recommendations clearly to technical teams, business stakeholders, vendors, leadership, and executive audiences.
Disciplined technical documentation skills, including runbooks, procedures, diagrams, incident and change records, validation evidence, audit materials, recovery steps, and operational playbooks.
Ability to prioritize planned work, urgent support, competing demands, vendor requests, and after-hours production responsibilities; independently own complex work while maintaining appropriate escalation, control discipline, confidentiality, and alignment with enterprise priorities.
Strong cross-functional collaboration across SAP functional, infrastructure, cybersecurity, networking, database, application, business, and vendor teams.
Ability to work the hours and days required to complete essential functions, as scheduled; participate in 24x7 production support and on-call rotations.
Physical ability to view a computer screen and sit for prolonged periods, use wrists, hands, and/or fingers, and lift and maneuver items of at least 20 pounds; ability to travel occasionally.
Ability to learn, think, concentrate, work under pressure, attend to detail, work as part of a team, interact effectively with coworkers and customers, exercise self-control and diplomacy, use discretion and judgment, and proactively find solutions.
No required professional certification or licensure.

Nice To Haves

Master’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field.
Knowledge of SAP S/4HANA, SAP HANA, Solution Manager, Fiori, SAP GUI, SAP BTP, Google Cloud Platform, SAP RISE, and related SAP or cloud technologies.
Experience in regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise technology environments.
Knowledge of ITIL-based service management, enterprise monitoring frameworks, managed-service operating models, and technology governance.
Knowledge of cybersecurity, identity and access governance, vulnerability management, audit response, and technical risk management as applied to SAP platforms.
Experience supporting SAP in regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise environments.
Experience with SAP S/4HANA, SAP HANA, Solution Manager, Fiori, BTP, cloud-hosted SAP environments, and related technologies.
Experience coordinating with SAP managed service providers, consulting partners, offshore support teams, or vendor escalation models.
Experience transitioning SAP technical responsibilities from external consulting or managed-service providers to an internal operating model.
Experience leading or supporting cloud migration and infrastructure modernization involving Google Cloud Platform, AWS, Microsoft Azure, or SAP RISE.
Automation, monitoring maturity, dashboarding, alert refinement, workload optimization, and operational process improvement skills.
Technical mentoring and knowledge-transfer experience in SAP Basis processes, escalation models, production support, and platform operations.
Contribution to future-state SAP platform planning, modernization strategy, vendor dependency reduction, and internal technical capability development.
Proactive identification of platform risk, technical debt, capacity constraints, and service-reliability opportunities.
Preferred professional certification in SAP Basis, SAP HANA, SAP NetWeaver, SAP S/4HANA, ITIL, cloud platforms, cybersecurity, infrastructure, or a related technical area.

Responsibilities

Administer SAP production, non-production, sandbox, and disaster recovery environments, including system startup and shutdown, client administration, profiles and parameters, RFCs, spool and printer administration, batch processing, and system health validation.
Maintain technical oversight of SAP S/4HANA, SAP HANA, Solution Manager, SAP BTP, SAP GUI, Fiori, and other applicable SAP components.
Maintain environment structures, configuration documentation, system diagrams, dependency records, procedures, runbooks, and escalation references; follow production change controls, security requirements, and operating standards.
Serve as a senior internal escalation resource for complex SAP Basis issues.
Monitor SAP application servers, work processes, updates, locks, queues, dumps, logs, jobs, interfaces, IDocs, RFCs, databases, workload, memory, CPU, disk capacity, and availability.
Assess alerts, failed jobs, performance degradation, exceptions, and recurring events for impact, urgency, root cause, and required actions; perform operational health checks and identify reliability, performance, capacity, and control concerns.
Analyze workload, response time, database performance, table growth, background processing, and application-server utilization; coordinate tuning and remediation across technical teams and managed service providers.
Maintain monitoring thresholds, alert-response procedures, checklists, performance baselines, and runbooks; support workload automation, including Run My Jobs and other applicable capabilities.
Provide advanced triage and troubleshooting for outages, failed jobs, degraded performance, transport failures, access issues, interface interruptions, and other production-impacting events.
Assess incident severity and coordinate Severity 1 and other high-priority response, including diagnosis, containment, escalation, stakeholder communication, recovery, and validation.
Lead or coordinate cross-functional technical response; participate in incident bridges, war rooms, root cause analysis, after-action reviews, and lessons-learned sessions.
Document incident timelines, findings, causes, recovery actions, validation results, corrective actions, and remediation plans; track recurring incidents, technical debt, and unresolved issues.
Administer SAP transport management across development, test, quality assurance, and production; import, monitor, troubleshoot, and validate transports under approved procedures.
Review transport sequencing, dependencies, errors, object conflicts, production-readiness risks, and rollback considerations; coordinate releases, emergency fixes, configuration changes, and migrations.
Ensure production changes are approved, tested, scheduled, documented, communicated, and supported by rollback or contingency plans; maintain transport logs, change records, approvals, validation results, and audit-ready traceability.
Lead or support kernel updates, support packs, enhancement packages, add-ons, certificates, licenses, system and client copies, refreshes, upgrades, and other lifecycle activities.
Coordinate maintenance, downtime, testing, post-maintenance validation, and remediation; support upgrades, migrations, cloud initiatives, and infrastructure modernization involving Google Cloud Platform and, as applicable, AWS, Microsoft Azure, or SAP RISE.
Assess technical impacts of platform changes and evaluate SAP technologies and improvements; maintain lifecycle documentation, validation evidence, dependency records, rollback considerations, and future-state requirements.
Partner with cybersecurity and SAP functional teams on technical security, including SNC, SSO, SSL certificates, SAProuter, user administration, authorization troubleshooting, privileged access, access reviews, and segregation-of-duties support.
Monitor and escalate failed logons, access concerns, expired certificates, insecure configurations, security exceptions, and control gaps; support technical controls, evidence retention, audit response, and corrective actions.
Coordinate with cybersecurity and IT leadership when technical events pose elevated security, access, compliance, confidentiality, or continuity risk; support internal and external audits with evidence, explanation, remediation, and validation.
Support SAP high availability, backup monitoring, recovery validation, disaster recovery planning, and business continuity readiness; coordinate testing with infrastructure, cybersecurity, vendors, and business continuity stakeholders.
Support recovery point, recovery time, failover, restore, recovery validation, and post-recovery confirmation activities; identify recovery risks, dependencies, single points of failure, documentation gaps, and capacity constraints.
Provide technical support during emergency recovery, outages, and business continuity events; maintain recovery runbooks, contacts, procedures, dependencies, and validation steps.
Coordinate SAP Basis activities performed with Protera or other managed service and consulting partners, including off-hours coverage, troubleshooting, maintenance, upgrades, outages, remediation, escalations, and recovery.
Track vendor incidents, service responses, findings, remediation items, recurring issues, service-level concerns, and follow-through; promote knowledge transfer and strengthen internal SAP technical capability.
Maintain clear operating boundaries, escalation paths, and accountability between internal responsibilities and managed-service support; identify vendor dependency, coverage, documentation, and support-model risks.
Participate in 24x7 production support and on-call rotations for critical SAP systems, including after-hours incident response, maintenance, and escalation as required.
Provide SAP Basis technical leadership for enterprise projects, integrations, migrations, enhancements, reporting, modernization, and business-process changes.
Assess technical impacts and support cutover planning, go-live readiness, production migration, hypercare, stabilization, validation, and post-implementation support.
Coordinate with functional, development, infrastructure, cybersecurity, business, and vendor teams to resolve technical dependencies and implementation risks; communicate issues and recommendations in business-oriented terms.
Complete project technical documentation, runbooks, validation evidence, and support transitions before operational handoff.
Apply enterprise governance requirements for availability, change control, incident management, security, recovery readiness, production support, and documentation; identify, communicate, and help mitigate technical risks.
Contribute to risk assessments, operational reviews, audits, control evaluations, remediation, and SAP support-model improvements; maintain standards, runbooks, escalation matrices, recovery procedures, and support playbooks.
Recommend improvements to reliability, monitoring, automation, operational efficiency, internal capability, and user experience; provide senior technical recommendations on architecture, operating-model maturity, vendor dependency, infrastructure, and modernization.
Mentor and guide internal stakeholders on SAP Basis processes, production support, escalation paths, and technical operating practices as appropriate.
Adhere to company policies, procedures, applicable laws and regulations, safety requirements, and compliance program policies; report concerns or violations.
Represent the company professionally, pursue assigned goals, learn and share knowledge, collaborate respectfully, communicate work progress and issues, and perform other duties as assigned.