Senior Lead SAP Basis

Acushnet Company•Fairhaven, MA

3d•$137,483 - $175,017

About The Position

The Senior Lead SAP BASIS Administrator will support, maintain, and evolve Acushnet’s global SAP landscape. This technical leadership role is responsible for lifecycle management, performance, security, and operational stability of the company’s SAP S/4HANA environment in a cloud-based infrastructure. The administrator partners with internal stakeholders, external service providers, technical teams, security resources, and business leaders to keep the platform reliable, secure, scalable, and aligned with business priorities. The role leads and coordinates SAP BASIS administration, including installations, upgrades, support package implementations, patch management, performance optimization, capacity planning, and management of development, test, staging, and production environments. It also oversees and executes system refreshes, monitors system health, and improves platform performance and reliability. The administrator supports major initiatives such as SAP migrations, S/4HANA enhancements, infrastructure upgrades, and business transformation projects, contributing throughout project lifecycles from planning and blueprinting through realization, testing, deployment, and go-live support. As a trusted technical advisor, the administrator helps the business evaluate SAP capabilities, features, opportunities, and best practices, and supports user enablement and training. The role administers SAP security controls, executes approved access and security requests, and supports governance compliance. It works with internal and external auditors by providing documentation and evidence for audit activities, compliance reviews, and JSOX controls. The position serves as a key liaison with hosting providers, managed service partners, and external consultants, promoting accountability for service delivery, performance, quality, and cost management. KPI tracking, SLA management, vendor oversight, and continuous improvement help ensure the SAP environment supports current operations and future growth and transformation.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Business, or a related field.
At least 10 years of progressive experience supporting SAP BASIS Administration, SAP Security (GRC), and enterprise SAP environments.
3–4 years of hands-on experience supporting SAP S/4HANA environments.
Demonstrated experience supporting full-lifecycle SAP implementations, upgrades, migrations, and ongoing production support.
Strong knowledge of SAP architecture, system administration, transport management, performance tuning, capacity planning, monitoring, patching, and upgrade methodologies.
Experience supporting development, quality assurance, staging, and production SAP landscapes.
Strong understanding of SAP security concepts, governance controls, user administration, compliance requirements, and audit processes.
Experience working with internal and external auditors and providing documentation, evidence, and support for audit reviews and compliance initiatives.
Proven ability to manage third-party hosting providers, managed service partners, and vendor relationships while driving accountability to established service level agreements.
Excellent analytical, troubleshooting, root cause analysis, and problem-solving skills to resolve complex technical challenges.
Strong communication and interpersonal skills, including the ability to explain technical concepts to business users, project teams, and senior leadership.
Ability to work effectively in a fast-paced environment, manage competing priorities, and navigate ambiguity while supporting strategic business objectives.
Commitment to documentation, technical standards, process improvement, and knowledge sharing, including creating diagrams, system documentation, and technical procedures.
Experience analyzing and presenting technical data through reports, dashboards, visualizations, and performance metrics.
Strong collaboration skills and ability to build productive relationships across technical teams, business functions, external partners, and leadership stakeholders.
Ability to travel as needed.

Nice To Haves

SAP certifications in S/4HANA, SAP HANA, NetWeaver, OS/DB Migration, or related technologies.
Experience with SAP RISE and cloud-hosted SAP environments.

Responsibilities

Support, maintain, and evolve the global SAP landscape and SAP S/4HANA environment.
Lead and coordinate SAP BASIS administration, including system installations, upgrades, support package implementations, patch management, performance optimization, capacity planning, and environment management.
Oversee and execute system refresh activities, monitor system health, and improve platform performance and reliability.
Support SAP migrations, S/4HANA enhancements, infrastructure upgrades, and business transformation projects.
Collaborate with business and project teams through project planning, blueprinting, realization, testing, deployment, and go-live support.
Advise the business on SAP technical capabilities, features, opportunities, and best practices; support user enablement and training initiatives.
Administer SAP security controls, execute approved access and security-related requests, and ensure compliance with governance requirements.
Work with internal and external auditors and provide documentation and evidence for audits, compliance reviews, and JSOX controls.
Liaise with hosting providers, managed service partners, and external consultants, driving accountability for service delivery, performance, quality, and cost management.
Track KPIs, manage SLAs, oversee vendors, and pursue continuous improvement.
Create diagrams, system documentation, and technical procedures; share knowledge and support technical standards and process improvement.
Analyze and present technical data through reports, dashboards, visualizations, and performance metrics.
Travel as needed to support projects, business initiatives, and operational requirements.

Benefits

Comprehensive health and well-being programs for associates and their families, including domestic partners.
Paid time off.
Onsite fitness center.
Acupuncture.
Physical therapy.
Wellness coaches.
401(k) with company match.
Health savings accounts.
Flexible spending accounts.
Pet insurance.
Legal planning.
Education assistance.
Access to the Associate Store.