Senior Lead, Product Operations

BILL

1d•$159,500 - $234,500•Remote

About The Position

BILL is transforming how we build Product, and we need a strategic Product Operations leader to architect our next-generation execution engine. You will define how our Product teams plan, build and deliver exceptional software. You will embed AI into our workflows, strengthen cross-functional alignment and create a foundation that helps teams succeed in a modern AI-centric product development environment. Your work will accelerate innovation, elevate product quality and ensure we deliver with clarity, speed and consistency.

Requirements

10+ years of experience in product operations, product management, or related operating roles at scaling SaaS companies.
Deep product expertise to effectively enable product leaders and drive decision-making.
Demonstrated experience building AI-native workflows end-to-end and prototyping with tools like Claude to automate manual operational lift, synthesize qualitative data, and accelerate service design.
Demonstrated success building operating models, PDLC frameworks, or governance systems in a software environment.
Experience leading complex cross-functional initiatives and influencing senior stakeholders across Product, Design, Engineering and Operations.
Strong fluency in tools such as Productboard and Figma; experience driving tool adoption at scale is a plus.
Exceptional communication, systems thinking, and strategic judgment.
A strong bias toward adaptability, action, clarity, and continuous improvement and an enthusiasm for AI-enabled ways of working.

Nice To Haves

experience driving tool adoption at scale is a plus

Responsibilities

Define and Evolve the Product & Design Operating Model: Architect the next-generation operating model for Product, Design and Product Marketing including standards, rhythms and frameworks that enable predictable and high-quality delivery.
Govern and continuously improve the Product Development Lifecycle (PDLC), ensuring consistency from problem framing to launch.
Drive AI-Enabled Operational Excellence: Introduce and scale AI-assisted processes that streamline execution, enhance decision quality and automate manual workflows.
Identify opportunities for automation across the PDLC to improve velocity and baseline product health.
Improve Execution, Visibility and Speed: Partner with Engineering to ensure rapid delivery without compromising quality.
Lead critical cross-functional forums such as quarterly planning, execution reviews and Product Experience Reviews to drive alignment and resolve risks early.
Establish Tools, Insights and Single Sources of Truth: Drive adoption and effective use of Productboard, Figma and other operational tools to create clarity across teams.
Build scalable systems for roadmap visibility, dependency management and data-driven decision making.