Senior Manager, Product Operations

UNITED STATES SOCCER FEDERATION 1•Atlanta, GA

just now

About The Position

The U.S. Soccer Federation seeks a Senior Manager of Product Operations to lead a small, high-impact team that drives organizational effectiveness through well-designed tools, systems, and knowledge infrastructure. This role sits at the intersection of product, engineering, data, and business teams — ensuring internal systems are not only integrated and scalable, but actively accelerate how the organization operates. Success in this role is measured by the degree to which teams across the Federation can move faster, make better decisions, and focus on higher-value work. This position is ideal for someone who thrives in ambiguity, builds with long-term sustainability in mind, and finds purpose in multiplying the impact of those around them — including through AI-enabled solutions. This position reports to the Senior Director of Platforms.

Requirements

5-8 years of professional experience supporting technology and data initiatives in rapidly growing organizations
Deep expertise administering and configuring Airtable and JIRA
Familiarity with system integrations, marketing technology, and data platforms
Demonstrated ability to leverage AI tools to design or build custom internal solutions (e.g., workflows, knowledge access, automation)
Proven track record managing and mentoring team members, with a focus on coaching and development
Strong collaboration and relationship-building abilities across teams and functions
History of improving operational efficiency through systems, automation, or workflow design
Excellent written and verbal communication skills
General knowledge of soccer
Capable of working in fast-paced and demanding environments
Must be able to connect “micro” details to the “macro” vision and mission
Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)

Nice To Haves

Thrives on identifying and pursuing new and improved solutions with minimal direction — consistently spotting opportunities to optimize before being asked
A background in, and passion for, soccer, sports and/or entertainment is preferred
Ability to handle multiple projects, tasks, and priorities
Bilingual (English and Spanish, preferred)
Collaborative, team-player with a results-driven mindset
Proven ability to set and deliver on clear, ambitious goals and to be accountable for results
Creative thinker, self-starter with strong analytical skills
Must be able to connect “micro” details to the “macro” vision and mission

Responsibilities

Lead, coach, and develop a small team while maintaining active involvement in day-to-day execution
Own and evolve the successful use of internal tools and systems, including Jira and Airtable
Oversee key marketing platform integrations (e.g. composable CDP, Braze, Salesforce)
Partner with stakeholders across departments to gather requirements, understand workflows, and deliver practical, high-impact solutions
Configure and implement systems, automations, and workflows directly, while coordinating with engineers and product managers on more complex efforts
Oversee processes for intake, prioritization, and delivery of internal tools and systems work
Drive the development of enterprise knowledge management practices, improving how information is documented, structured, and accessed across the organization
Create visibility into priorities, progress, and outcomes, ensuring effective communication and alignment across teams