Product Operations & Strategy Senior Manager

Felix Technologies, Inc. • Miami, FL

3h • Hybrid

About The Position

The Product Operations Lead will be the strategic right-hand and multiplier for the VP of Consumer Payments (CP) and squad leaders. Embedded inside our highest-leverage product vertical, your mission is to co-lead the crystallization, communication, and execution of the team's long-term strategy. You will ensure proper operational excellence and accountability across squads, while driving alignment on major cross-functional topics with the company's senior stakeholders.
This role is built for a highly independent, intellectually curious operator who possesses sharp business sense and thrives in high-ambiguity environments. You are the master weaver who brings structure to chaos without introducing corporate bureaucracy. You will own the operational rhythm of the team—from roadmap summits to OKR architectures—while figuring out how to operationally maximize cutting-edge levers like multi-product collaboration and advanced AI integration.

Requirements

• Proven experience operating in fast-growing, hyper-scaling startup environments. You are deeply hardworking, resilient, and focused on execution.
• Ability to operate with complete independence, add immediate clarity inside highly ambiguous environments, and make sound, data-backed operational trade-offs.
• Strong capability for data analysis and structured thinking. You are highly organized in how you approach problems and can seamlessly read, synthesize, and leverage metrics.
• Elite stakeholder management skills. You can comfortably guide, influence, and align diverse, cross-functional teams (Engineering, Product, Compliance, Finance) without relying on direct authority.
• Familiarity managing agile product-management tools (e.g., ClickUp, Jira, Notion) and modern tracking frameworks (OKRs / Roadmaps).
• Curious about modern technology trends. Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued.
• 100% fluent in both English and Spanish is required, as you will host meetings and build executive reporting for global cross-functional leadership.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

Nice To Haves

• Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued.

Responsibilities

• Partner directly with the VP of Consumer Payments and squad leaders to translate broad strategic visions into crisp, high-impact presentations and clear organizational directions for internal and external stakeholders.
• Co-lead alignment on massive, complex strategic topics across internal leaders. Key immediate tracks include.
• Scaling the maximum possible use of AI tools across our pipelines while tightly interfacing with the AI engineering team and remaining deeply fraud and compliance-conscious.
• Designing and operationalizing workflows that allow seamless multi-product feature interaction.
• Partner closely with Data Analytics and User Research teams to uncover hidden user opportunities, land key product discoveries, and turn raw data into structured, actionable business decisions.
• Continually audit and optimize day-to-day operations (high-leverage meetings, ClickUp architectures, documentation) to inject speed and visibility—focused strictly on execution, avoiding process for the sake of process.
• Co-drive the framework for OKR setting, tracking milestones, and orchestrating the periodic Roadmap Summits to keep cross-functional dependencies fully aligned and delivery on plan.

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed