Senior/Lead Leave Specialist

Unum Group•Chattanooga, TN

11d

About The Position

Senior Representatives provide technical expertise in FMLA and more than 100 state regulations, process complex leaves, and prepare reports for multiple customers across multiple systems. The Leave Specialist exercises independent judgment and critical thinking, applying FMLA, applicable state leave laws, and customer-specific processing requirements. The role supports ongoing relationships with employees requesting leave and employer contacts, mentors newer employees, and partners with other business areas such as the Benefits Center, Contact Center, and Intake. The position may also contribute subject-matter expertise, support special projects and new-business implementations, demonstrate systems to customers, and perform other duties as assigned. Unum describes itself as an organization focused on employee benefits and service solutions, with a commitment to inclusion and equal opportunity.

Requirements

At least 1 year of experience with FMLA or state leave administration.
Mastery of the key accountabilities of the FMLA Representative position.
Strong interpersonal and customer relationship skills.
Strong business communication skills, including telephone, email, and written communication.
Knowledge of Windows and general keyboard and computer skills, including Word and Excel.
Attention to detail and organizational skills.
Decision-making and analytical skills.
Consistently demonstrate professionalism and excellent performance.
Completion of at least two industry-related courses leading to a professional designation.

Nice To Haves

A four-year degree or similar experience is preferred.
Successful completion of the mentorship certification program, when available.

Responsibilities

Process new leaves and complete assigned daily follow-ups.
Determine eligibility for leave and available leave time for each employee requesting leave.
Determine and generate communications that comply with FMLA, state regulations, and customer procedures.
Review medical certifications and other submitted documentation, consulting with the Nurse Case Manager and IME unit when needed.
Independently determine leave status under FMLA, state, and applicable corporate protections, considering regulatory and customer requirements and the documentation received.
Communicate medical or absence information with internal units, including STD and Intake.
Manage leave throughout its duration and report status to employers, employees, and internal units.
Develop relationships with employer contacts, including HR administrators.
Respond to leave questions and issues from employees and employer contacts.
Contribute subject-matter expertise in business processes and systems, including Navilink.
Mentor new employees and assist the team with complex service issues as needed.
Represent the LMC on special projects as needed.
Perform system demonstrations for prospective and current customers as needed.
Participate in new-business implementation issues.
Perform other duties as assigned.

Benefits

Health, vision, and dental benefits.
Short- and long-term disability insurance.
Performance-based incentive plans.
Paid time off, including paid time to volunteer.
401(k) employer contribution described as up to 9.5%, comprising an employer match up to 5% and an additional 4.5% contribution regardless of employee contribution.
Mental health support.
Career advancement opportunities.
Student loan repayment options.
Tuition reimbursement.
Flexible work environments.