Senior/Lead Leave Specialist
About The Position
Senior Representatives provide technical expertise in FMLA and more than 100 state regulations, process complex leaves, and prepare reports for multiple customers across multiple systems. The role requires independent judgment and critical thinking, knowledge of FMLA and applicable state leave laws, and familiarity with customer-specific processing requirements. Leave Specialists help manage relationships with employees requesting leave and employer contacts, mentor newer employees, and partner with other business areas, including the Benefits Center, Contact Center, and Intake. The specialist processes and manages leave requests from initial intake through their duration, including eligibility determinations, required communications, documentation reviews, status decisions, and reporting to employees, employers, and internal teams. The role also contributes as a subject matter expert, supports colleagues with complex service issues, participates in special projects and new-business implementations, and may demonstrate systems to prospective and current customers.
Requirements
- At least one year of experience with FMLA/state leave administration.
- Mastery of the key accountabilities of the FMLA Representative position.
- Strong interpersonal and customer relationship skills.
- Strong business communication skills, including telephone, email, and written communication.
- Knowledge of Windows and general keyboard and computer skills, including Word and Excel.
- Attention to detail and organizational skills.
- Decision-making and analytical skills.
- Consistently demonstrate professionalism and excellent performance.
- Complete at least two industry-related courses leading to a professional designation.
- Successfully complete the mentorship certification program when available.
Nice To Haves
- Four-year degree or similar experience preferred.
Responsibilities
- Process new leaves and complete assigned daily follow-ups.
- Determine each employee’s eligibility for leave and available leave time.
- Prepare appropriate communications in accordance with FMLA and state regulations and customer procedures.
- Review medical certifications and other submitted documentation, consulting the Nurse Case Manager and IME unit when needed.
- Independently determine leave status under FMLA, state laws, and applicable corporate protections, considering regulatory and customer requirements and submitted documentation.
- Communicate medical or absence information with internal units, including STD and Intake.
- Manage leave throughout its duration and report status to employers, employees, and internal units.
- Develop relationships with employer contacts, including HR administrators.
- Respond to leave questions and issues from employees and employer contacts.
- Serve as a subject matter expert on business processes and systems, including Navilink.
- Mentor new employees and assist the team with complex service issues.
- Represent the LMC on special projects as needed.
- Perform system demonstrations for prospective and current customers as needed.
- Participate in new-business implementation issues.
- Perform other duties as assigned.
Benefits
- Award-winning culture
- Inclusion and diversity as a priority
- Performance-based incentive plans
- Health insurance
- Vision insurance
- Dental insurance
- Short- and long-term disability benefits
- Generous paid time off, including paid time to volunteer
- 401(k) employer contribution of up to 9.5%
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
