Senior Lead Installation Technician

Leidos•Alexandria, VA

6d•$92,300 - $166,850

About The Position

Leidos is seeking a Senior Lead Installation Technician to support a large enterprise IT contract. The role serves as a senior technical lead for end-user technology refresh and installation support, maintaining existing hardware, software, and system configurations and supporting new system initiatives so the organization's IT infrastructure operates securely, reliably, and efficiently. The technician works in a team environment to meet mission needs and maintain customer capabilities across projects, sites, and technical areas. The position leads installation teams and coordinates personnel, project activity, customer interfaces, and technical work across concurrent installation efforts. It manages projects spanning multiple technical areas, develops solutions to complex technical problems, and communicates status, risks, and recommendations to customer and program leadership. The role also includes mentoring junior technicians, supporting process improvement and execution planning, and maintaining installation processes and documentation. Travel may be required up to 25% worldwide, mostly within the continental United States. U.S. citizenship is required. The position requires an active TS/SCI clearance with polygraph, or TS/SCI clearance and willingness to obtain and maintain a polygraph.

Requirements

Ability to work independently as a primary customer interface, manage time, prioritize problems, and report across competing priorities and project demands.
Strong verbal and written communication skills for interfacing with military officials, managers, customer stakeholders, subcontractors, and technical teammates.
Extensive knowledge of PC and network communications hardware and software in a multi-protocol environment.
Expert knowledge of IT and network security best practices and protocols, with ability to apply advanced technical principles, theories, and concepts in complex operational environments.
At minimum, meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements: Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
Bachelor's degree and 8 years of relevant experience, master's degree and 6 years, associate degree and 10 years, or high school diploma and 12 years.
U.S. citizenship.
Active TS/SCI with polygraph, or TS/SCI and willingness to obtain and maintain a polygraph.

Nice To Haves

5 or more years of experience leading or managing teams of IT professionals.
Active TS/SCI with in-scope polygraph.
Experience leading enterprise-scale installation, technology refresh, or site deployment efforts.
Experience coordinating across multiple technical teams and customer organizations.
Demonstrated ability to manage large projects or processes with moderate impact on program outcomes.

Responsibilities

Install, configure, decommission, and support customer end-user devices.
Lead installation teams and coordinate across technical teams, customers, Leidos program managers, and project managers.
Coordinate personnel and project management for site installations; assign personnel, direct activities, evaluate work, and provide technical oversight across concurrent efforts.
Manage projects spanning multiple technical areas to achieve project and program objectives and deliverables.
Serve as the primary interface with contractor support service groups and customer stakeholders.
Develop and lead technical solutions to complex problems affecting multiple technical areas or disciplines.
Provide installation and advanced troubleshooting support for desktops, thin and thick clients, printers, monitors, KVMs, phones, scanners, and related peripheral devices.
Establish and enforce cable management and installation standards.
Deploy new hardware and software and upgrade existing installations.
Confirm network equipment meets applicable DoD and local command security requirements, including updates, STIGs, and IOS upgrades.
Prepare and maintain documentation for processes and procedures related to computer systems and operations.
Plan, coordinate, and schedule installations to minimize disruption to customer operations and workflows.
Implement and follow current policies and procedures.
Lead, mentor, and develop junior installation technicians and guide less experienced professionals.
Serve as a team lead or task lead and potentially oversee multiple teams or installation workstreams.
Communicate status, risks, and recommendations to customer and program leadership and support process improvement and execution planning.