Senior Lead Field Service Engineer
About The Position
LiquidStack is a rapidly scaling technology company delivering advanced liquid cooling solutions for Artificial Intelligence (AI) workloads in data centers and at the edge. We are seeking a Senior Lead Field Service Engineer to serve as the primary on-site technical authority for LiquidStack systems deployed in live customer facilities, while also supporting the development of future field leadership capabilities. This role is customer-facing, safety-focused, and highly technical. The Senior Lead Field Service Engineer owns resolution of complex, high-impact service events and serves as the final escalation point for issues beyond standard field support. In addition to hands-on technical leadership, this role contributes to field team development, operational maturity, and readiness for future people management responsibilities. This position is intended as a senior technical leadership role with a clear progression path into a Regional Field Service Manager role in the future.
Requirements
- Significant hands-on field service experience supporting liquid cooling, HVAC, thermal, mechanical, electrical, and/or mission-critical systems
- Experience working in data centers, HPC environments, or uptime-sensitive facilities
- Proven experience serving as a technical escalation point or senior subject matter expert
- Strong troubleshooting, root cause analysis, and risk-based decision-making skills
- Customer-focused mindset with strong written and verbal communication skills
- Ability to manage a dynamic travel schedule while maintaining high standards of safety, quality, and customer engagement
- Interest in developing toward a future people management or field leadership role
- Ability to travel and work in industrial and data center environments
- Valid U.S. driver’s license
- Authorization to work in the United States without current or Future visa sponsorship
Responsibilities
- Serve as the primary technical escalation point and final on-site authority for complex or unresolved field service issues
- Own resolution of customer-impacting, uptime-critical, and severity-based service incidents
- Lead advanced troubleshooting of mechanical, electrical, controls, and thermal system issues in live data center environments
- Support installation supervision, startup, commissioning support, preventimve maintenance, on-site service and repair of LiquidStack liquid cooling systems
- Lead commissioning support activities including pre-startup checks, system validation, and performance verification
- Apply sound field engineering judgment to make real-time technical decisions balancing safety, quality, uptime, and customer impact
- Provide technical guidance, coaching, and mentoring to Field Service Engineers and Technicians
- Support onboarding, training, and readiness of field team members
- Partner cross-functionally with Engineering, Quality, Manufacturing, and Operations on RCA, CAPA, and continuous improvement
- Exercise stop-work authority when unsafe or non-compliant conditions are identified
Benefits
- Competitive pay with opportunities for overtime
- Consistent day-shift schedule
- Paid time off, holidays, and great benefits
- Be part of an industry-disrupting company with room to grow
- Work on innovative technologies in a collaborative, supportive environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
