Senior Lead Digital Product Manager – Workplace Technology (WIM)

Wells Fargo Bank•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Digital Product Manager to serve as the Workplace Technology Experience Lead for the Wealth & Investment Management (WIM) line of business. This senior, business-facing product leadership role shapes, prioritizes, and delivers workplace technology experiences for advisors, client-facing teams, and investment operations in a highly regulated environment. The role is the primary point of accountability between WIM leadership and Workplace Technology, translating employee and advisor needs into product strategies, prioritization, compliant delivery, adoption, and measurable business outcomes. Workplace Technology covers end-user computing, collaboration and messaging platforms, regulated communications, shared services such as print and audiovisual, and internally developed AI and productivity tools. The role partners closely with technology, operations, risk, compliance, legal, cybersecurity, and records management to ensure initiatives are compliant by design, scalable, resilient, and aligned with enterprise standards. It focuses on product direction and portfolio prioritization rather than solution engineering, while providing trusted advice across the workplace technology landscape supporting WIM.

Requirements

At least 7 years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 4 years of banking industry experience.
Experience owning end-to-end product lifecycles for enterprise-scale, user-facing technology.
Experience operating in highly regulated environments.
Strong understanding of workplace technology domains, including end-user computing, collaboration and productivity platforms, regulated communications, and shared services such as print and audiovisual.
Ability to balance employee experience, security, cost, resilience, and operational simplicity.
Experience owning a product or service portfolio, including roadmap development and prioritization.
Strong trade-off decision-making grounded in business outcomes.
Experience defining success measures, tracking adoption, and driving value realization.
Experience designing products with built-in controls, auditability, and evidentiary defensibility.
Ability to partner effectively with Risk, Compliance, Legal, Cyber Security, and Records Management while maintaining delivery progress.
Skill translating regulatory requirements into practical, scalable product decisions.
Proven ability to influence without authority across senior business leaders, technology teams, and control partners.
Strong executive communication skills, including decision briefs and trade-off discussions.
Experience managing competing priorities across diverse business groups and risk profiles.
Ability to travel up to 10% of the time and work onsite in one of the posted locations; this hybrid role requires working in the office three days a week.
Sponsorship and visa sponsorship are not available for this role.

Nice To Haves

Bachelor’s degree in Business, Technology, Engineering, or a related field; an advanced degree is preferred.
Experience with enterprise-scale user-facing technology serving 50,000 or more users.
Experience supporting wealth management or investment management users such as financial advisors, client service teams, portfolio managers, or investment operations.
Understanding of advisor productivity workflows, including secure collaboration, document management, and client communications.
Familiarity with data protection, client confidentiality, and supervision requirements in wealth and asset management environments.
Strong orientation toward improving advisor efficiency and client-facing outcomes through workplace technology.

Responsibilities

Serve as the senior workplace technology partner for WIM and translate business needs into prioritized, outcome-driven product strategies.
Develop and maintain a rolling 12–18 month workplace technology roadmap aligned with business strategy, advisor workflows, regulatory obligations, and enterprise standards.
Partner with WIM business leaders to understand advisor and client-service workflows, productivity challenges, and risk considerations, and translate insights into investment-ready priorities.
Lead portfolio prioritization and trade-off discussions, aligning initiatives with firmwide strategy, capacity, and Run-the-Bank commitments.
Present decision-ready options to senior stakeholders that articulate value, cost, risk, and delivery trade-offs.
Partner with Workplace Technology domain product owners to influence solution direction while respecting ownership boundaries.
Ensure regulatory, risk, security, records management, and compliance requirements are embedded from the inception of workplace technology initiatives.
Drive adoption and value realization by defining success measures, tracking post-delivery outcomes, and partnering on communications and change management.
Act as a clear front door for WIM workplace technology needs, reducing fragmentation and aligning solutions with enterprise platforms.
Strengthen governance through effective decision forums, clear accountability, and consistent communications without unnecessary bureaucracy.
Serve as a trusted advisor to business, technology, and control partners across WIM.
Travel up to 10% of the time and work onsite in one of the posted locations; the hybrid role requires three office days per week.
Execute applicable risk programs, follow Wells Fargo policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.