Senior Lead Digital Product Manager

Wells Fargo Bank•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Digital Product Manager to support Business Banking digital experiences. The role drives strategy, requirements, and end-to-end delivery of digital product initiatives, partnering with business stakeholders, Experience Design, and Technology to deliver scalable solutions and business outcomes. It also supports adoption of AI-enabled capabilities within digital experiences to improve efficiency, decisioning, and customer outcomes. The position leads complex digital plans and initiatives, contributes to large-scale planning, and influences digital strategy for a product, functionality, or experience area. It leads a broad team of digital professionals and collaborates with peers, colleagues, and managers to resolve issues and achieve goals. The role may lead projects or teams or serve as a peer mentor. The product manager owns initiatives from discovery through delivery and post-launch support; translates business objectives into actionable product requirements; supports strategy, roadmap development, and prioritization; and maintains an outcome-driven backlog. The role partners with technology and data teams on AI-enabled capabilities and coordinates with risk, legal, and control functions to support responsible, compliant, and scalable delivery. It monitors product performance, improves customer experience and business outcomes, communicates progress, risks, and dependencies, and contributes to agile team discipline. The position offers a hybrid work schedule and may require travel up to 10% of the time. It is not eligible for visa sponsorship. The listed posting location is 401 S Tryon St., Charlotte, North Carolina 28202.

Requirements

7+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, education.
Ability to travel up to 10% of the time.

Nice To Haves

Experience supporting digital products in Business, Merchant Services, or adjacent financial services domains, such as onboarding, lending, or payments.
Demonstrated success owning end-to-end delivery of digital product initiatives, from discovery through launch.
Strong partnership experience with engineering, architecture, data, and Experience Design teams.
Ability to translate business objectives into clear product requirements and prioritized backlogs.
Experience working across multiple stakeholders and balancing delivery timelines with evolving business needs.
Familiarity with digital application experiences, including customer onboarding, servicing, or transaction flows.
Understanding of risk, legal, and control considerations in financial services product delivery.
Experience supporting data-driven decision making, including use of analytics to inform product improvements.
Exposure to AI, automation, or decisioning capabilities within digital products, with ability to partner on practical implementation.
Ability to identify, manage, and resolve delivery risks, dependencies, and trade-offs across teams.
Strong problem-solving skills, including ability to break down complex business and technical concepts into actionable plans.
Effective communication skills, including ability to convey product updates, risks, and recommendations to stakeholders.
Demonstrated ability to influence and collaborate across cross-functional teams.

Responsibilities

Lead development and execution of complex digital business plans, programs, and initiatives with broad enterprise impact.
Participate in large-scale planning and review complex digital strategy for a product, functionality, or experience area.
Influence and make decisions on digital strategy, considering business, policy, procedure, and compliance requirements.
Lead a broad team of digital professionals to meet deliverables and drive new initiatives; potentially lead projects or teams or serve as a peer mentor.
Own end-to-end delivery of digital product initiatives, from discovery through delivery and post-launch support.
Translate business objectives into clear, actionable product requirements for scalable digital solutions.
Partner with business stakeholders, Experience Design, and Technology to define, prioritize, and deliver product capabilities.
Support product strategy, roadmap development, and prioritization aligned to Business and Merchant Services goals.
Identify and implement opportunities to use AI and automation within digital experiences and product workflows.
Partner with technology and data teams to incorporate AI-enabled capabilities responsibly, compliantly, and at scale.
Resolve complex business and technical challenges across multiple teams and systems.
Coordinate with risk, legal, and control functions to ensure compliant and well-governed delivery.
Lead structured discovery, refinement, and backlog management to maintain an outcome-driven book of work.
Monitor product performance and work with stakeholders to improve customer experience and business outcomes.
Communicate product progress, risks, and dependencies to leadership and key stakeholders.
Contribute to strong agile discipline and improve team delivery and execution over time.
Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals.
Travel up to 10% of the time.