Senior Lead Creative Technologist

Kyndryl•No City (KUS51413) Florida Default WKL, FL

14d•$115,080 - $218,520•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists focused on helping customers make sense of complexity and co-create intelligent and adaptive experience ecosystems. This role is a 100% on-site position in Palm Beach Gardens, Florida. A Creative Technologist bridges design vision and engineering execution through experimentation, combining technical expertise with human-centered design to prototype and implement innovative solutions using code, hardware, and emerging technologies. As a Senior Lead Creative Technologist at Kyndryl Vital US, you will lead design initiatives on complex projects, ensuring innovative and intuitive solutions aligned with client objectives. You will act as a hands-on expert and team leader, driving the use of emerging technologies, setting prototyping standards, and overseeing the end-to-end design process. You will build relationships with senior client stakeholders, acting as a trusted advisor on technologies like agentic AI, IoT, or AR. Internally, you will mentor design and engineering teams, fostering a culture of experimentation and collaboration. You will partner with delivery leads to ensure creative technology workstreams align with timelines and goals, influencing implementation decisions and ensuring the final product reflects the intended experience. You will balance big ideas with practical constraints to deliver groundbreaking and scalable solutions.

Requirements

Expertise in applying human-centered design at a strategic level.
Ability to execute design thinking techniques and guide others.
Ability to lead cross-functional collaboration and facilitate communication between design, engineering, and business.
Portfolio of projects that introduced new technology or novel interactions.
Proactively explore the tech landscape for opportunities.
Ability to swiftly create visual simulations to fully interactive prototypes.
Ability to set up an environment for the team to prototype efficiently.
Ability to design interaction patterns for approvals, escalation, rollbacks, and exception handling.
Deep skill in technical feasibility and risk assessment.
Ability to map out technical requirements of a visionary idea and identify implementation needs.
Ability to anticipate challenges (scalability, performance, integration issues) and address them early.
Ability to craft presentations and narratives that explain a concept and inspire support.
Ability to lead by example in considering the ethical implications of design decisions, especially when they involve AI or user data.
Ensure any AI features are transparent and fair.
Educate clients and team members about responsible AI and data practices.
Establish standards for agent tools (schema conventions, versioning, security review inputs, documentation).
Align with AI engineers so open-source agent development integrates consistently across projects.
Set front-end integration patterns for agentic workflows (events/telemetry hooks, streaming, audit trails, human-in-the-loop checkpoints).
Ensure shipped experiences match intended design quality.
Define team standards for evaluation, observability signals, and release readiness for agentic experiences moving from pilot to production.
Bachelor’s Degree in a relevant field (or equivalent demonstrable portfolio of work).

Nice To Haves

8+ years of experience in roles involving creative technology, user experience, or digital innovation.
Led significant portions of projects and possibly managed other technologists or designers.
Demonstrated depth in one or more industry verticals or technology domains.
Experience in both enterprise-scale project delivery and design consulting.
Strong knowledge of enterprise IT and architecture (e.g., cloud platforms, databases, APIs, security considerations).
Familiarity with organizational change management or DesignOps.
Advanced background in data science, AI/ML, or computational design is a plus.
Ability to partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria.
Specialization in AI/ML/GenAI, Phygital Design, Connected Product/IoT, or Mobile and Web + Front-End Architecture for Experience.
Advanced degree in a relevant field (e.g., MDM, MDes, MFA, d.MBA or equivalent MS in HCI, MBA with tech focus, PhD in a design or tech field) or equivalent continued education.
Energy/Utility industry experience is a plus.

Responsibilities

Lead design initiatives across a variety of complex projects, ensuring that solutions are innovative, intuitive, and aligned with client objectives.
Act as both a hands-on expert and a team leader—driving the use of emerging technologies, setting prototyping standards, and overseeing the end-to-end design process from early discovery through user testing and delivery.
Build strong relationships with senior client stakeholders, serving as a trusted advisor on how technologies like agentic AI, IoT, or AR can unlock value and elevate experiences.
Mentor teams across design and engineering—bridging creative vision and technical feasibility while fostering a culture of experimentation and collaboration.
Partner with delivery leads to ensure creative technology workstreams align with timelines and goals, influencing implementation decisions and ensuring the final product reflects the intended experience.
Balance big ideas with practical constraints, delivering solutions that are both groundbreaking and scalable.
Apply human-centered design at a strategic level and guide others in the team.
Lead cross-functional collaboration, acting as the “glue” between different disciplines.
Introduce new technology or novel interactions through a portfolio of projects and proactively explore the tech landscape.
Swiftly create everything from visual simulations to fully interactive prototypes and set up an environment for the team to prototype efficiently.
Design interaction patterns for approvals, escalation, rollbacks, and exception handling.
Assess technical feasibility and risk, mapping out technical requirements and identifying implementation needs.
Craft presentations and narratives that explain concepts and inspire support around a vision.
Consider the ethical implications of design decisions, especially when they involve AI or user data, ensuring AI features are transparent and fair.
Establish standards for agent tools and align with AI engineers for consistent open-source agent development.
Set front-end integration patterns for agentic workflows and ensure shipped experiences match intended design quality.
Define team standards for evaluation, observability signals, and release readiness for agentic experiences moving from pilot to production.