Senior Knowledge Analyst
About The Position
CACI is seeking an experienced Senior Knowledge Analyst to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force and a Department of Defense organization. The role provides advanced expertise in knowledge management and user-centered content development to improve the organization’s knowledge ecosystem. In partnership with the Knowledge Manager, the analyst supports the planning, coordination, and continuous improvement of knowledge projects and helps ensure content is accurate, intuitive, and optimized for users across delivery channels. Candidates should communicate clearly in writing and orally, present products and ideas professionally, work effectively in fast-paced team environments, and interface with client managers and system users.
Requirements
- Capable of obtaining and maintaining a DoD Secret clearance.
- Proficiency with Microsoft Office tools and experience with ITSM or knowledge management platforms such as ServiceNow, Confluence, or similar tools.
- Familiarity with knowledge methodologies such as KCS and foundational user experience principles.
- Strong analytical thinking and commitment to high-quality content and continuous improvement.
- Experience using AP writing format and the AP Stylebook.
- At least 10 years of relevant experience; a bachelor's degree in an applicable field may substitute for 5 years of experience.
- Ability to communicate clearly and succinctly, both in writing and orally, and present products and ideas in a business-like manner.
- Ability to work in dynamic, fast-paced environments requiring team interaction and coordination.
- Experience interfacing with client managers and system users.
Nice To Haves
- An active DoD Secret or higher clearance.
- Proficiency in Adobe Acrobat Pro.
- Experience with TechSmith Snagit.
- Experience with TechSmith Camtasia.
- Experience working in the Department of Defense.
Responsibilities
- Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans that strengthen enterprise documentation and user experience.
- Contribute to the full lifecycle of knowledge content, including intake, development, review, publication, and iterative enhancement, ensuring quality and alignment with established knowledge management standards.
- Conduct user experience assessments of knowledge articles to improve clarity, usability, and discoverability using knowledge management and user experience best practices, such as KCS, structured metadata, and content design principles.
- Collaborate with subject matter experts and operational teams to gather requirements, validate accuracy, and transform complex technical information into clear, user-friendly content.
- Maintain and refine documentation templates, style guides, governance processes, and content standards to ensure consistency and long-term sustainability.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
