Senior Knowledge Analyst

CACI•Oklahoma City, OK

About The Position

CACI is seeking an experienced Senior Knowledge Analyst to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The position supports a Department of Defense organization and helps transform IT services from an in-house, base-centric delivery model to an enterprise service delivery model. The Senior Knowledge Analyst provides advanced expertise in knowledge management and user-centered content development to enhance the organization’s knowledge ecosystem. In partnership with the Knowledge Manager, the analyst supports the planning, coordination, and continuous improvement of knowledge projects, while ensuring content is accurate, intuitive, and optimized for users across delivery channels. The role requires clear written and oral communication, professional presentation of products and ideas, teamwork in dynamic environments, and experience interfacing with client managers and system users.

Requirements

Capable of obtaining and maintaining a DoD Secret Clearance.
Proficiency with Microsoft Office tools.
Experience with ITSM or knowledge management platforms such as ServiceNow, Confluence, or similar tools.
Familiarity with knowledge methodologies such as KCS and foundational UX principles.
Strong analytical thinking and commitment to high-quality content and continuous improvement.
Experience using AP writing format and the AP Stylebook.
10+ years of relevant experience; a bachelor’s degree in an applicable field may substitute for five years of experience.
Clear written and oral communication skills and the ability to present products and ideas in a business-like manner.
Ability to work in dynamic, fast-paced environments requiring teamwork and coordination.
Experience interfacing with client managers and system users.

Nice To Haves

An active DoD Secret or higher clearance.
Proficiency using Adobe Acrobat Pro.
Experience with TechSmith Snagit.
Experience with TechSmith Camtasia.
Experience working in the Department of Defense.

Responsibilities

Support the Knowledge Manager in shaping and executing knowledge content strategies and project plans to strengthen enterprise documentation and user experience.
Contribute to the full lifecycle of knowledge content, including intake, development, review, publication, and iterative enhancement, ensuring quality and alignment with established knowledge management standards.
Assess the user experience of knowledge articles and improve their clarity, usability, and discoverability using knowledge management and UX best practices, including KCS, structured metadata, and content design principles.
Collaborate with Subject Matter Experts and operational teams to gather requirements, validate accuracy, and transform complex technical information into clear, user-friendly content.
Maintain and refine documentation templates, style guides, governance processes, and content standards to ensure consistency and long-term sustainability.