Senior Key Holder
About The Position
Topdrawer designs tools for the impossibly creative. Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects. Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail. As a Senior Key Holder at Topdrawer, you are a trusted extension of store leadership, playing a critical role in day-to-day operations and long-term brand success. In addition to opening and closing the store, you take ownership of key areas such as merchandising, operations, and team development. This is a hands-on, developmental role for someone on the path to Assistant Store Manager—eager to learn how to run a business from the ground up while inspiring others through service, storytelling, and operational excellence. Whether refining the shop layout for a new product launch or leading the team during peak hours, you help maintain the store’s energy, organization, and elevated customer experience.
Requirements
- An aspiring retail leader with 2+ years of customer-facing retail experience
- Curious about the why behind business decisions and excited to learn retail operations
- Organized and dependable, with strong follow-through and attention to detail
- Passionate about intentional living, sustainability, and creativity in all its forms
- A strong communicator who thrives in a team-first environment
- Motivated to grow into Assistant Store Manager and beyond
- Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position
Responsibilities
- Deliver an intentional, educational, and personalized customer experience
- Share product knowledge and brand storytelling to build lasting relationships
- Represent Topdrawer’s values of slowness, curiosity, and meaningful connection
- Act as the lead on the sales floor during opening/closing shifts and peak periods
- Support onboarding, mentoring, and training of new team members
- Model a positive, inclusive team culture through clear communication and accountability
- Take the lead on visual merchandising, floor sets, and stock replenishment
- Partner with leadership to uphold visual standards and execute seasonal displays
- Own key operational tasks such as inventory receiving, supply orders, and task delegation
- Support store maintenance and cleanliness with attention to detail and care
- Partner with management to monitor KPIs and strategize improvements
- Learn to analyze sales data, manage scheduling priorities, and assist with store planning
- Actively contribute to daily, weekly, and monthly goals for revenue, conversion, and service
Benefits
- Full-time (hourly)
- Generous Employee Discount
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSA) for Health and Dependent Care
- 401(k) Retirement Plan (IRA) with Company Matching
- Commuter Benefits
- Monthly Sales Commission Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
