Senior Key Holder

Itoya Topdrawer Corporation • Berkeley, CA

55d • Onsite

About The Position

As a Senior Key Holder at Topdrawer, you are a trusted extension of store leadership, playing a critical role in day-to-day operations and long-term brand success. In addition to opening and closing the store, you take ownership of key areas such as merchandising, operations, and team development. This is a hands-on, developmental role for someone on the path to Assistant Store Manager—eager to learn how to run a business from the ground up while inspiring others through service, storytelling, and operational excellence. Whether refining the shop layout for a new product launch or leading the team during peak hours, you help maintain the store’s energy, organization, and elevated customer experience.

Requirements

• 2+ years of customer-facing retail experience
• Aspiring retail leader
• Curious about the why behind business decisions and excited to learn retail operations
• Organized and dependable, with strong follow-through and attention to detail
• Passionate about intentional living, sustainability, and creativity in all its forms
• A strong communicator who thrives in a team-first environment
• Motivated to grow into Assistant Store Manager and beyond
• Applicants must be legally authorized to work in the United States.

Responsibilities

• Deliver an intentional, educational, and personalized customer experience
• Share product knowledge and brand storytelling to build lasting relationships
• Represent Topdrawer’s values of slowness, curiosity, and meaningful connection
• Act as the lead on the sales floor during opening/closing shifts and peak periods
• Support onboarding, mentoring, and training of new team members
• Model a positive, inclusive team culture through clear communication and accountability
• Take the lead on visual merchandising, floor sets, and stock replenishment
• Partner with leadership to uphold visual standards and execute seasonal displays
• Own key operational tasks such as inventory receiving, supply orders, and task delegation
• Support store maintenance and cleanliness with attention to detail and care
• Partner with management to monitor KPIs and strategize improvements
• Learn to analyze sales data, manage scheduling priorities, and assist with store planning
• Actively contribute to daily, weekly, and monthly goals for revenue, conversion, and service

Benefits

• Full-time (hourly)
• Generous Employee Discount
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed