Senior IT Technician (This is an In-Person Position)

Bernalillo County•Albuquerque, NM

4d•$24 - $37•Onsite

About The Position

The Senior IT Technician serves on the Customer Solutions and Services (CSS) team, providing technical support for assigned technology areas. The technician troubleshoots and resolves system and application issues related to hardware and software maintenance and administration. As a first- or second-level responder, the technician sets up, maintains, and monitors information systems, including networks, peripherals, operating systems, and user applications. The role also plans, implements, and monitors upgrades, patches, security measures, and backup and recovery processes, and installs, configures, and manages commercial and internal applications.

Requirements

High school diploma or GED.
Two years of work experience as a first- or second-level responder setting up, maintaining, or monitoring information systems, including networks, operating systems, and user applications.
An equivalent combination of related education and/or experience may be considered.
Valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Successful completion of a post-offer employment medical examination.
Adherence to County safety guidelines.
Completion of all FEMA training assigned to the position.
Completion of required supervisor training, if applicable.

Responsibilities

Assess IT problems on-site or remotely; investigate, troubleshoot, evaluate, and resolve routine hardware, software, telecommunications, audio-visual, and peripheral equipment issues; determine when to escalate problems and coordinate with higher-level staff or divisions.
Perform routine information-system security tasks, including updates and patches, and implement network and data security standards in accordance with applicable policies.
Coordinate with other IT divisions to implement and monitor hardware and software upgrades, patches, security measures, and backup and recovery processes.
Acquire hardware and software; install and test updates using appropriate tools; develop utility programs when needed to ensure compatibility; and document installation parameters to support integration and operational efficiency.
Perform system quality assurance activities, test and troubleshoot issues, and execute testing plans to validate functionality and resolve problems.
Install, operate, and maintain computers and peripheral equipment; monitor routine system performance; configure basic hardware and software; and perform basic maintenance and repairs.
Install operating systems and software; perform routine backups and upgrades; provide hardware and software support; and connect computers to networks, printers, scanners, and other peripherals.
Train audio-visual and desktop users on routine technical processes, basic system and application functions, and user access rights.
Inform management about existing or potential production problems; maintain problem logs; communicate with higher-level staff about documentation, testing, and scheduling; and keep user departments informed about production or testing problems and schedule changes.
Assist with long-term strategies and capacity planning for future hardware and organizational needs.
Coordinate with third-party support providers and PC equipment vendors to resolve desktop computing hardware and software problems.
Stay informed about new developments in computing technologies and analyze technology reviews.
Update and maintain computer inventories and equipment.
Provide guidance and training to team members and lower-level staff.
Provide after-hours technology support as assigned.