Senior IT Technician (This is an In-Person Position)

Bernalillo County•Albuquerque, NM

3d•Onsite

About The Position

The Senior IT Technician serves on Bernalillo County’s Customer Solutions and Services (CSS) team, providing technical support for assigned technology areas. The technician troubleshoots and resolves system and application issues related to the maintenance and administration of hardware and software. As a first- or second-level responder, the technician sets up, maintains, and monitors information systems, including networks, peripherals, operating systems, and user applications. The position plans, implements, and monitors upgrades, patches, security measures, and backup and recovery processes, and installs, configures, and manages commercial and internal applications. Work is typically performed in an indoor office environment, with travel to other locations as needed. The position may involve noise, dust, unpleasant odors, and occasional work in confined spaces. Occasional evening, holiday, or weekend work may be required, as may after-hours technology support when assigned.

Requirements

High school diploma or GED.
Two years of work experience as a first- or second-level responder performing setup, maintenance, or monitoring of information systems, including networks, operating systems, and user applications.
An equivalent combination of related education and/or experience may be considered.
Valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Successful completion of a post-offer employment medical examination.
Adherence to County safety guidelines.
Completion of all FEMA training assigned to the position.
Completion of required supervisor training, if applicable.

Responsibilities

Assess IT problems on-site or remotely; investigate, troubleshoot, evaluate, and resolve routine computer hardware, software, telecommunications, audiovisual, and peripheral-equipment problems; determine when escalation is needed and coordinate with higher-level staff or divisions.
Perform routine information-system security duties, including updates and patches, and implement network and data security standards in accordance with applicable policies.
Coordinate with other IT divisions to implement and monitor hardware and software upgrades, patches, security measures, and backup and recovery processes.
Acquire hardware and software; install and test updates; develop utility programs as needed to ensure compatibility; and document installation parameters to support integration and operational efficiency.
Perform system quality assurance activities, test and troubleshoot system issues, and execute testing plans to validate functionality and resolve issues.
Install, operate, and maintain computers and peripheral equipment; monitor routine system parameters such as response time and general performance; configure basic hardware and software; and perform basic maintenance and repairs.
Install operating systems and software, perform routine system backups and upgrades, connect computers to networks and peripheral equipment, and provide other hardware and software support.
Train audiovisual and desktop users on routine technical processes, basic system and application functions, and user access rights.
Inform management of existing or potential production problems; maintain problem logs; communicate with higher-level staff about documentation, testing, and scheduling; and keep user departments informed about production or testing problems and schedule changes.
Assist with long-term strategies and capacity planning for future hardware and organizational needs.
Coordinate with third-party support providers and PC equipment vendors to resolve desktop-computing equipment and software problems.
Stay informed about and analyze developments and reviews of computing technologies.
Update and maintain the computer inventory and equipment.
Provide guidance and training to team members and lower-level staff.
Provide after-hours technology support as assigned.