Information Technology Manager - ERP (This is an In-Person Position)

Bernalillo County•Albuquerque, NM

3d•Onsite

About The Position

The Information Technology Manager provides strategic leadership and operational oversight for Bernalillo County’s technology ecosystem. The role aligns IT initiatives with organizational goals, drives digital transformation, and ensures secure, scalable, and innovative technology solutions. The manager leads multidisciplinary teams across application development, business applications, ERP systems, network and cloud infrastructure, database administration, cybersecurity, customer solutions and services, and emerging technologies. The position supervises staff through hiring, training, performance assessment, coaching, discipline, and termination actions. The manager develops and executes IT strategies supporting business objectives, compliance requirements, and risk management; champions modernization initiatives such as cloud adoption, automation, and advanced analytics; implements security frameworks and data protection standards; and oversees IT service management, system reliability, and process optimization. The role also fosters innovation, learning, and collaboration, and manages contracts, vendor relationships, budgets, projects, quality assurance, and complex technical issues. Work is primarily performed in an indoor office environment, with occasional travel to off-site locations. Work environments may involve exposure to noise, dust, unpleasant odors, or confined spaces. Evening, weekend, and holiday work may occasionally be required. The position is in person.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Nine years of work experience in general operations, services, concepts, terms, and activities common to a comprehensive, state-of-the-art information systems program.
Two years in a managerial role.
Any equivalent combination of related education and/or experience may be considered.
Successful completion of a post-offer medical examination and background check.
A valid New Mexico driver’s license may be required, depending on assignment.

Responsibilities

Supervise IT professionals by assigning tasks, scheduling work, providing resources, monitoring quality and performance, and taking disciplinary action as needed.
Oversee employees performing application development, system administration, network support, and related IT functions.
Develop and execute IT strategies that support business objectives, compliance requirements, and risk management.
Champion modernization initiatives, including cloud adoption, automation, and integration of advanced analytics.
Implement security frameworks and ensure adherence to data protection standards.
Oversee IT service management, optimize processes, and ensure system availability and reliability.
Review and approve system enhancement plans, work orders, consultant invoices, and procurement documents; manage consultant agreements; and implement standards and procedures.
Perform complex IT analysis and systems work as a working supervisor.
Develop and recommend unit goals, policies, and procedures; plan and prioritize team work; maintain documentation; and recommend staffing changes.
Assist in managing unit or project budgets, track expenses, research technology costs, and prepare reports and recommendations.
Lead quality assurance efforts and resolve complex technical issues affecting operations.
Manage large-scale IT projects, including defining scope with clients and overseeing budgets, vendor compliance, testing, and quality control.
Identify training needs and ensure staff development.
Negotiate contracts, manage vendor relationships, and collaborate with internal stakeholders to deliver value-driven technology solutions.
Prepare reports, correspondence, and other materials; participate in meetings, committees, and professional development activities.
Maintain confidentiality of sensitive records and decisions.
Comply with County safety policies and procedures and complete assigned FEMA and applicable supervisory training.