Senior IT Technician
About The Position
Our client is a leading Managed Services Provider delivering enterprise-level IT support, cybersecurity, and cloud solutions to small and mid-sized businesses. We are searching for a Senior IT Technician who enjoys working across a variety of client environments, solving complex technical issues in a Managed Services Provider (MSP) setting. This role is responsible for proactive systems administration, infrastructure project work, and remote and on-site client support. The technician will serve as an escalation resource, help maintain stable and secure client environments, and contribute to continuous improvement across operations and service delivery.
Requirements
- 5+ years' experience supporting Windows and Mac environments
- Hands-on experience setting up and supporting networks (firewalls, switches, VPNs)
- Experience troubleshooting server and infrastructure issues
- Strong knowledge of Microsoft 365 administration
- Valid driver's license required
- Reliable personal vehicle and active auto insurance required
- Ability to travel to local client sites
- Ability to lift up to 50 pounds for transporting equipment
- Strong communication skills - ability to explain technical issues in a clear, client-friendly way
- Ability to work independently and problem solve without constant direction
- Comfortable interacting directly with clients and managing relationships
- Thrives in an environment with less structure and enjoys helping build processes
- Able to manage multiple priorities in a fast-paced, high-growth environment
- Proactive, Process-Oriented mindset and look for ways to improve processes and service delivery
Nice To Haves
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity or related degree preferred
- Prior experience working in an MSP environment strongly preferred
- Certifications such as CompTIA Network+, Security+ preferred
Responsibilities
- Troubleshoot and resolve technical issues across multiple client environments
- Support both Windows and Mac environments
- Administer and support Microsoft 365
- Set up and support networks, firewalls, switches, and connectivity
- Diagnose and resolve server-related issues
- Act as an escalation point for more complex technical challenges
- Provide guidance to junior technicians helping elevate team performance and consistency
- Help define and improve processes, documentation, and service delivery as the organization grows
- Work directly with clients to provide clear updates, recommendations, and solutions
- Participate in onsite client visits as needed
Benefits
- Medical
- Paid time off and holidays
- Mileage reimbursement is provided
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What This Job Offers
Job Type
Full-time
Career Level
Senior
