Senior IT Services Technician

DraftKings•Las Vegas, NV

6d•Hybrid

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior IT Services Technician, you'll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive. Leveraging your technical expertise and problem-solving passion, you'll drive the success of our IT operations. In this role, you'll have the chance to innovate, grow your skills, and tackle new challenges, all while contributing to the evolution of our technology.

Requirements

At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.
Hands-on experience with device management tools such as Intune, SCCM, or JAMF, and familiarity with DNS, DHCP, MS Active Directory, and Azure.
Exceptional organizational skills, attention to detail, and a technology-driven approach to problem-solving.
Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.
Proficiency in English, with the ability to work on-site in Las Vegas 3x/week.

Nice To Haves

A solid understanding of scripting languages like PowerShell, with preferred certifications in Microsoft, CompTIA, ITIL/HDI, or Customer Service.

Responsibilities

Provide exceptional, customer-first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.
Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.
Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.
Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.
Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.
Participate in and contribute to strategic IT projects that drive innovation and growth.