Senior IT Technician - Onsite

Genesis10•Phoenix, AZ

2d•Onsite

About The Position

Genesis10 is currently seeking a Senior IT Technician for an onsite position with a Major Financial Services Firm located in Phoenix, AZ. This is a 5 month contract opportunity. This role provides advanced technical support, leading troubleshooting efforts for hardware, software, and network issues across the organization. The Senior IT Technician resolves complex incidents, oversees device lifecycle processes, supports system maintenance, and contributes to IT projects while mentoring junior technicians.

Requirements

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (equivalent experience may be considered)
4-6 years of experience in IT support, technical assistance, or help desk operations
Experience troubleshooting Windows and/or macOS environments at an advanced level
Experience resolving complex hardware, software, and network issues
Experience supporting device imaging, deployment, and lifecycle management
Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Experience maintaining technical documentation, support logs, and inventory records
Ability to independently diagnose and resolve complex IT issues
Strong customer service, communication and support skills for assisting end-users
Deep understanding of operating systems, devices, and business applications
Ability to manage multiple high-priority tickets and tasks
Skilled in creating clear, accurate support notes and procedures
Ability to work effectively with IT teams, vendors, and business stakeholders
Ability to mentor junior technicians and support team development

Responsibilities

Resolve escalated hardware, software, and network issues requiring senior level expertise
Diagnose multi-layer problems involving operating systems, applications, connectivity, and peripherals
Configure, maintain, and optimize computers, mobile devices, peripherals, and approved software
Assist employees with advanced access issues, permissions, and system navigation
Manage high-priority tickets, ensure timely resolution, and maintain detailed documentation
Perform patching, imaging, updates, and routine equipment health checks
Lead hardware inventory tracking, equipment deployment, and lifecycle management
Troubleshoot connectivity issues, assist with basic network configuration, and support Wi-Fi stability
Maintain accurate procedures, configuration records, and support documentation
Support IT projects such as system upgrades, deployments, and technology rollouts
Train and guide IT Technician I and II staff, providing technical leadership and best practices