Senior IT Systems Engineer

Hex•San Francisco, CA

27d•$157,000 - $239,000•Hybrid

About The Position

Hex is seeking a hands-on Senior IT Systems Engineer to build and operate the systems that enable employees to do their best work. The role owns critical areas of the employee technology environment, including identity and access, endpoint management, SaaS administration, onboarding and offboarding, office technology, asset management, and system automation. The goal is to make IT reliable, secure, easy to use, and scalable while reducing manual work. The Senior IT Systems Engineer will be a senior technical owner within IT, working closely with Security, People, Finance, Engineering, and external partners. In partnership with the CISO, this person will help set IT’s technical direction while remaining hands-on in system design, automation, troubleshooting, and infrastructure improvements. The role will help mature Hex’s IT program, operating model, systems, processes, metrics, and automation, with the expectation of progressively taking ownership and ultimately leading the IT function day-to-day. Hex is particularly interested in candidates who want to apply AI and automation to modernize IT operations. The role is hybrid, based at Hex’s San Francisco, California headquarters, with two days per week in the office. The stated salary range is $157,000–$239,000. Hex also offers market-benchmarked salary and equity, comprehensive health benefits, and flexible paid time off.

Requirements

At least 5 years of experience in IT engineering, corporate infrastructure, systems engineering, or a similar role in a modern technology environment.
Deep hands-on experience administering identity, endpoint, SaaS, and employee productivity systems.
Experience managing macOS fleets using modern endpoint management tooling.
Strong scripting and automation skills, including integrating systems through APIs and building durable workflows.
Comfort working across a broad technical surface area, including identity, SaaS integrations, laptops, networks, conference rooms, and office infrastructure.
Strong understanding of security fundamentals and ability to work effectively with a Security organization.
Ability to take ambiguous operational problems, identify underlying systems issues, and drive durable solutions.
High operational standards and an instinct for reliability, simplicity, and reducing employee friction.
Interest in using AI and emerging technologies to rethink traditional IT workflows.
Ability to communicate clearly with technical teams and employees who need technology to work.
Willingness to take a hands-on approach to both system design and troubleshooting.

Nice To Haves

Experience scaling IT infrastructure at a growing technology company, especially understanding which processes break as an organization grows from hundreds toward thousands of employees.

Responsibilities

Own and improve core IT infrastructure across identity, endpoints, SaaS applications, employee lifecycle management, office technology, and asset management.
Build automation, AI agents, and integrations to eliminate repetitive manual work and help IT operations scale.
Manage and improve the endpoint fleet, including device provisioning, configuration, compliance, patching, and inventory.
Establish operational standards for IT systems, including monitoring, documentation, change management, and incident response.
Identify recurring sources of employee friction and address their underlying causes with durable solutions.
Help operate and improve office technology, including networking, conference rooms, AV, and other employee-facing systems.
Work with managed service providers, consultants, and technology vendors while maintaining strong internal ownership of systems.
Partner with the CISO and Security team to design and mature Hex’s IT program and operating model.
Establish the systems, processes, metrics, and automation needed to scale, progressively taking ownership and ultimately leading the IT function day-to-day.
Design systems, implement automation, debug difficult problems, improve infrastructure, and resolve important operational issues.