Senior IT Systems Engineer
About The Position
ExtraHop is seeking a Senior IT Systems Engineer to ensure the 24x7 availability and performance of its infrastructure through secure, scalable cloud solutions and automation. This is a hybrid architectural, implementation, and support role involving production monitoring, workflow improvements, documentation, and maintainable code. The engineer will collaborate with mid-level and senior engineers and developers across network and systems infrastructure, identity management, security, and integration. The role also involves expanding and improving services and infrastructure in response to business needs in a dynamic, fast-paced environment.
Requirements
- 8+ years of experience in Unix/Linux systems administration and software development.
- Proficiency with Shell/Bash and other automation tools in a Linux/Unix environment.
- Familiarity with distributed version-control workflows in a team setting, such as Git.
- Competency in web infrastructure operations, including development and deployment.
- Experience or strong interest in cloud and serverless infrastructure.
- Understanding of virtualization platforms such as Linux KVM.
- In-depth knowledge of enterprise networking and application protocols: TCP/IP, HTTP, SSH, DNS, LDAP, and TLS.
- Strong verbal and written communication skills and the ability to collaborate effectively across teams.
- Self-directed problem-solving ability and skill in building consensus among peers and partners.
- A security-focused mindset across operational activities.
- Ability to express and defend well-formed opinions on technical topics, including in respectful disagreement.
- Willingness to take on new, undefined challenges and explore innovative solutions.
Nice To Haves
- Experience with cloud virtualization platforms such as AWS, Azure, or GCP.
- Windows and/or MacOS competency; the team also provides desktop-support escalation and manages Active Directory.
- Google Workspace administration experience.
- Understanding of firewall and security management principles.
- Understanding of secondary networking and application protocols: UDP, SMTP, NTP, SNMP, and Finger.
- Hands-on experience with Linux configuration management systems such as Ansible, Puppet, or Chef.
- Familiarity with network switching and routing equipment, including configuration and deployment.
- Strong attention to detail, including grammatical nuances such as the Oxford comma and double sentence spacing.
Responsibilities
- Ensure 24x7 responsiveness of services and infrastructure, including participation in an on-call rotation for production services.
- Design and manage production system monitoring using ExtraHop wire data products and conventional tools.
- Contribute to internal and stakeholder-facing knowledge bases, including design documents, playbooks, diagrams, and other documentation.
- Design and construct secure, future-proof hybrid and multi-cloud services and networks.
- Implement and improve human and automated workflows for operations and support.
- Write elegant, extensible, sustainable code to solve current and future problems as simply as possible.
- Learn and grow as an engineer and colleague.
Benefits
- Medical, dental, and vision coverage effective Day 1.
- Flexible PTO and sick time prorated based on date of hire.
- All U.S. federal holidays and three days of paid volunteer time.
- Annual discretionary performance-based bonus eligibility for non-commissioned positions.
- FSA and dependent care accounts, plus EAP where applicable.
- Educational reimbursement.
- 401(k) with employer match or pension where applicable.
- Pet insurance in the U.S.
- Parental leave in the U.S.
- Hybrid and remote work model.
- Stock option grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
