Senior IT Systems Engineer
About The Position
Flexport IT is seeking a Senior IT Systems Engineer to support its SaaS-based collaboration and endpoint management platforms. The role configures, integrates, administers, and supports Google Workspace, Slack, Office 365, Confluence, Jira, Okta, Jamf, and Intune, ensuring these systems are secure, scalable, and optimized. The engineer applies broad IT knowledge, hands-on technical expertise, and a strong security mindset to automate workflows, protect systems and data, mitigate risks, and maintain compliance. The role includes cross-functional collaboration, IT engineering projects, and day-to-day operational support.
Requirements
- Bachelor’s degree in Computer Science or a related field, or comparable experience.
- At least 3 years of experience supporting SaaS collaboration tools and Mac and Windows endpoint management.
- Ability to communicate and collaborate effectively across technical and non-technical teams.
- In-depth knowledge of email delivery flow, IT security, and IAM concepts.
- Understanding of RBAC and permissions models across core SaaS applications.
- Scripting and automation experience.
- Strong problem-solving and analytical skills.
Responsibilities
- Administer SaaS platforms and provide escalation support.
- Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune.
- Own lifecycle management across core collaboration and endpoint management platforms.
- Develop automation scripts and workflows to improve administrative efficiency and user experience, including with Python, PowerShell, and Okta Workflows.
- Monitor system health, performance, and usage; proactively resolve or escalate issues.
- Collaborate with Security, Engineering, HR, and Legal to align and integrate SaaS tools with company infrastructure and processes.
- Perform investigations and discovery across systems for Legal and HR.
- Assist with vendor management and product evaluations.
- Drive solutions and project work.
- Onboard new applications for single sign-on.
- Develop and maintain technical operating procedures, policies, and engineering roadmaps.
- Work with the Security team to ensure platforms are designed and implemented using security best practices.
- Provide Tier 3 IT support.
Benefits
- Bonus
- Equity
- Medical benefits
- Dental benefits
- Flexible time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
