Senior IT Systems Administrator (Site Lead)
About The Position
We’re hiring a hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (~230 employees), supporting a broader U.S. organization of ~800 employees. This is a “player-coach” role: you’ll own site IT, work directly with users (including on the production floor), and oversee an outsourced IT helpdesk to ensure fast, high-quality support. You should be equally comfortable troubleshooting at a desk, on a manufacturing line, or coordinating escalations with external partners.
Requirements
- 7+ years of IT systems administration experience
- Strong hands-on skills in Windows, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure AD
- Experience supporting manufacturing or similar operational environments
- Experience working with outsourced or managed service providers
- Strong troubleshooting skills in fast-paced, uptime-critical settings
Nice To Haves
- Experience with MES/ERP in manufacturing
- Familiarity with OT/industrial environments
- Experience with Intune, JAMF, SCCM, or similar tools
- Cloud experience (Azure/AWS)
- Scripting (PowerShell, Python, Bash)
Responsibilities
- Serve as the primary IT contact for the Aurora facility
- Support both office and manufacturing floor environments
- Provide rapid response to production-impacting issues
- Troubleshoot hardware, software, network, and connectivity issues
- Set up and support laptops, desktops, printers, and mobile devices
- Support shop-floor tech (shared workstations, barcode scanners, label printers, etc.)
- Handle onboarding/offboarding (accounts, access, equipment)
- Administer servers, Active Directory/Azure AD, and file systems
- Support virtualization (VMware/Hyper-V) and backups
- Maintain network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN)
- Monitor system performance, uptime, and patching
- Support systems connected to production (MES, ERP interfaces, machine PCs/HMIs)
- Troubleshoot issues impacting manufacturing uptime
- Coordinate with engineering, operations, and equipment vendors
- Monitor ticket queues, SLAs, and service quality
- Escalate and step in on critical or unresolved issues
- Ensure tickets are properly handled and documented
- Drive continuous improvement with the support vendor
- Own resolution of high-impact incidents
- Perform root cause analysis and prevent recurrence
- Track and manage IT assets and inventory
- Enforce security best practices and access controls
- Support audits, patching, and endpoint protection
- Maintain clear documentation and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
