Senior IT Support Specialist

CANPACK•Olyphant, PA

2d•Onsite

About The Position

Giorgi Global Holdings, Inc. (“GGH”) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries. GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK). GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions. A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization. By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.

Requirements

8+ years of hands-on IT support experience
Strong troubleshooting skills and proactive, independent working style
Excellent communication skills, supporting users at all levels
Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
Experience with ITSM tools and ITIL principles
Familiarity with imaging and deployment solutions
Well-organized, reliable, with strong attention to quality
English proficiency at minimum B2 level

Nice To Haves

Experience in manufacturing environments
Relevant certifications, e.g. Microsoft
Degree in a related technical field

Responsibilities

Provide onsite and remote IT support to end users, including senior leadership
Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
Install, configure, test, and maintain hardware and software
Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
Coordinate with global IT teams and external vendors on issue resolution
Lead and support implementation of new technologies and corporate IT initiatives
Train users and IT staff on systems usage and troubleshooting
Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
Participate in budgeting and cost monitoring for IT-related expenses
Maintain accurate documentation and inventory of IT assets
Build and maintain a knowledge base of resolved issues
Provide proactive recommendations for system upgrades, repairs, and improvements
Ensure continuous improvement of IT processes and propose optimization actions
Manage workload effectively, prioritizing tasks in alignment with business needs