Senior IT Specialist

Magris Talc•Greenwood Village, CO

23h•Onsite

About The Position

The Sr. IT Specialist is a member of Magris Talc IS&T and is responsible for server, desktop, and network support in a 24x7 environment. This role requires responding to phone calls, chats, e-mail, and personnel requests for tech support, coaching, and training. The specialist will also contribute to and oversee components of projects related to IT support and infrastructure at Magris Talc. Additionally, they will assist in coordinating external consultancy for ongoing project work and elevated support issues. This position provides IT support for Magris Talc employees and contractors in the US and Canada regions and supports office (IT) and control systems (OT) infrastructure and needs where applicable.

Requirements

Minimum 3 years’ experience supporting PCs and applications in an IT/OT environment
Work in a semi-directed manner as part of a team that has specific and general roles.
Observe and respect the safety requirements of the environment or business unit.
Work in a manner that observes and respects global, national, and local business ethics.
Able to work independently and/or in a team.
Multi-task and work under pressure in a fast-paced environment.
Committed to a high level of integrity and teamwork.
Ability to foster a cooperative work environment.
Proficient administration of Windows based workstations, applications, printers, and other hardware in an Active Directory/Azure environment.
The ability to troubleshoot and specifically diagnose hardware, software, and networking issues.
An understanding of IS&T systems interoperation.
Windows Active Directory: (including DNS, DCHP, Group Policy, Security Management).
File/Print, NAS and SAN.
VPN and Remote Desktop Services.
Symantec Antivirus or other enterprise antivirus solution.
Veeam, VCenter and HyperV
Contribute to team environment with excellent communication skills (both verbal and written), thorough documentation and follow through being succinct and non-technical when required.
Strong customer service, analytical and problem solving skills.
Ability to listen and respond objectively to the thoughts and ideas of others.
Interact with customers, peers, and management in a professional manner at all times.
Knowledge and understanding of key business principles and priorities to effectively manage time and project commitments based on true importance.
Working on live (hot) technology which if performed incorrectly has the ability to stop production at a site or corporate office for periods greater than 24 hours, causing significant financial impact.
Knowledge and understanding of key auditing and security principles.
Knowledge of Cyber risk remediation and best practices.
Direct responsibility over large dollar value (>100K) items and groups of technology, including maintenance, storage and support, eg, high value servers or large volume of PC equipment during refresh.
Administrative access to highly sensitive company data.

Nice To Haves

Bachelor’s degree in Computer Science or related field experience preferred
Cisco and Ubiquity (routers, switches, firewalls), MS SQL Server, Infor, Hyper V/VMWare and VoIP experience helpful
MCSE or Cisco certifications desired
Valid driver’s license
Clearly identify ways to advance personal skill set both technical and professional (ie through mentoring from more advanced technicians or managers, targeted training, reading, etc…).

Responsibilities

Support and work according to HSE goals and objectives.
Perform all tasks with a focus on customer service and sensitivity to business process.
Perform role functions according to Magris Talc/ Magris standards, and industry best practices.
Respond to telephone calls, e-mail and personnel requests for support, coaching, and training.
Thoroughly document, track and monitor problems ensuring timely resolution while adhering to change control procedures.
Setup, install, configure, test, deploy, maintain, upgrade, and troubleshoot hardware and software working with external vendors as required.
Setup, deploy and maintain workstation, laptop and mobile devices throughout the organization.
Maintain existing IT systems, operations, and network infrastructures.
Maintain system security, firewalls, antivirus programs, Windows updates/patches, data backup/recovery.
Monitor, manage and troubleshoot computer equipment, servers, LAN/WAN, including all related routers, hubs, switches and peripherals with assistance from consultancy as required.
Complex problem resolution relating to connectivity and application inter-operability.
Participate in Business Continuity and Disaster Recovery planning and documentation maintenance.
Possess an understanding of telecommunications (phone systems & external circuits), Network WAN/LAN/VPN technologies and protocols.
Act as primary Administrator for Company phone systems (Cisco Webex).
Contribute to IT policies, procedures, practices and documentation.
Support Senior Management contributing to specific projects, planning and implementation.
Participate and oversee projects related to Magris TALC IT.
Roll out and maintain computer imaging program to ensure process efficiency and minimize user downtime.
Manage remote access software used for efficient troubleshooting and support methods.
Assist in implementation and maintenance of Mobile Device Management Solution.
Collaborate with Business Unit staff employees to ensure all relevant requirements are met in the delivery of services to customers.
Work collaboratively with Control systems engineers to ensure they are actively supported in projects and in areas where infrastructure is shared.
Travel locally and to other locations to support Magris Talc client environment and participate in project work.
Participate in after hour’s emergency support for customer’s IT systems.
Recommend and assist in implementations of new technologies that enhance the ability to perform all aspects of this role.
Troubleshooting user and computer issues in a standard windows environment.
Providing training to users in all aspects of technology on an ad-hoc basis.
Troubleshoot and escalate complex networking issues both internal and external to Magris TALC sites, utilizing known procedures and networking tools as well as working with other technical staff and vendors.
Participate and oversee projects related to Magris TALC technology as allocated.
Differentiate between a technical problem and a user training issue, and be able to effectively and constructively communicate training issues to users without causing offence, whilst encouraging and possibly providing suitable training.
Deal with conflicting and varied priorities with both technology and staff.
Proactively checking server and backup logs to detect errors and find from multiple sources the solutions to these issues without causing downtime to the business.
Operating at sites with remote management, often for long periods of time.
Do other tasks as assigned and required.