IT Senior Specialist

Glovis EV Logistics America•Ellabell, GA

18h•Onsite

About The Position

This position is responsible for a full range of technical support, diagnosing and resolving software, hardware, and network-related issues, etc. throughout the enterprise.

Requirements

Required - Associate's Degree in Information Technology area or equivalent experience.
Three (3) or more years' experience maintaining and repairing computers.
Basic understanding of networking.
Troubleshooting skills.
Microsoft office suite, Windows 7, 10 & 11.
Antivirus software.
Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
Ability to plan, organize, coordinate work assignments.
Ability to complete projects on time.
Ability to work well independently and in a team environment.
Ability to interact positively with internal and external customers.
Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
Ability to multi-task.
Ability to lift up to 50 pounds when necessary
Comfortable sitting for long periods of time while working on tasks

Nice To Haves

Network +
A+

Responsibilities

Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner
Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals
Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
Open/Close and update incident history via Service Now, or other Helpdesk applications, as assigned
Backup/Restore user profiles and data, in-compliance with assigned procedures
Document, maintain, upgrade or replace hardware and software
Adhere to naming standards and labeling of all assets
Adhere to Customer Support standards and procedures to ensure priorities and goals are met
Performs other duties as assigned
IT System design and development