Senior IT&S Technician, Executive Technology

Northwell•New York, NY

About The Position

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.

Nice To Haves

Prior experience providing dedicated, white-glove support to C-suite or senior executive leadership
Hands-on experience with enterprise AV room systems (Crestron, Poly, Cisco Webex, Microsoft Teams Rooms, or Zoom Rooms)
Working experience with Microsoft Intune or VMware Workspace ONE in a managed enterprise environment
Experience working within an ITSM platform, preferably ServiceNow
Experience supporting high-visibility executive events such as town halls, board meetings, and all-hands presentations
Demonstrated ability to handle sensitive information and executive communications with discretion and professionalism
Ability and willingness to travel to multiple office locations based on executive needs
AVIXA CTS certification or active pursuit
Microsoft 365 Certified: Endpoint Administrator Associate or active pursuit

Responsibilities

Installs, configures, and tests client workstations and related hardware and software.
Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motherboards, memory chips, and CD-ROMS.
Collaborates with lead technicians and supports service line operation initiatives and program development.
Assists with the implementation of IT strategies.
Maintains current knowledge of system(s) information, changes, updates and emerging technologies.
Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
Provides hands-on support and training to end users.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.