IT Technology Services Senior Specialist

SAP•Edgmont Township, PA

1d•Hybrid

About The Position

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to act as primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues. We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.
Evaluating the current SAP architecture to identify gaps and improvement areas and implement targeted enhancements that align with the customer's IT objectives, while owning key technology decisions;
Administering and maintaining SAP systems (S/4HANA, ERP, and NetWeaver) and databases (HANA, Oracle, ASE, and SQL Server);
Guiding customers on all technical aspects, including business continuity, security and compliance, and networking;
Full Cycle Implementations including sizing, installations, configuration, Go-live, maintenance, and support;
Designing and implementing solutions across hyperscale cloud platforms, including AWS, Google Cloud Platform, and Microsoft Azure;
Managing all operational aspects of solutions across cloud environments, including SAP BTP, public and private clouds, and SaaS offerings;
Conducting ongoing database and server capacity planning exercises and developing processes to project growth and meet future requirements;
Administering data recovery plans by architecting and implementing backup and disaster recovery solutions;
Agile methodologies including Scrum, Scaled Agile Framework (SAFe), and blended approaches for programming and shell scripting;
Performing or directing revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.

Nice To Haves

SAP Certified Technology Associate – System Administration (Oracle DB) with SAP NetWeaver 7.0
SAP Certified Technology Associate - SAP HANA 2.0 (SPS04)
SAP Certified Technology Associate - OSDB Migration for SAP NetWeaver 7.3
SAP Certified Technology Specialist - SAP S/4 HANA Conversion and SAP System Upgrade 2019
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect- Associate

Responsibilities

Understand the customer business, goals, and challenges in order to suggest solutions & services.
Advise customers on technical requirements, constraints, and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS.
Identify and position ECS services that deliver value to the customer from ECS portfolio.
Evaluate current SAP architecture, identify weaknesses, and act on improvement opportunities.
Drive strategic SAP direction through determination of short- and long-term IT investment needs.
Facilitate evaluation and selection of software product standards.
Stay abreast of industry and market trends while maintaining working relationships with SAP ecosystem vendors.
Identify top issues, define service plan, and drive implementation of identified action items across customer landscape.
Design optimal SAP configuration to maximize system performance and availability.
Manage and provide hands-on Architect level support of current and future SAP related projects.
Collaborate, and coordinate closely with both business and internal infrastructure teams to deliver stable, highly available business systems.