IT Services Specialist

Power Construction•Chicago, IL

17h

About The Position

Power Construction’s Technology team is seeking an experienced and service-oriented IT Services Specialist to support the organization’s technology operations. This role serves as a key point of contact for employees across corporate offices and project sites, delivering high-quality technical support and ensuring the reliable operation of the systems and tools that support Power’s construction operations. The IT Services Specialist is responsible for diagnosing and resolving technical issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery.

Requirements

3+ years of experience in IT service desk, technical support, or IT operations roles
Strong troubleshooting skills across Windows environments, Microsoft 365, endpoint devices, and enterprise applications
Experience with IT service management or ticketing platforms
Excellent communication skills with the ability to explain technical concepts to non-technical users
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience supporting distributed or project-based teams is a plus
Experience supporting business-critical applications in a production environment

Responsibilities

Act as a trusted technology partner for employees by owning complex support issues end-to-end and ensuring a positive, professional customer experience
Build strong relationships with business users to understand how technology supports their day-to-day work and project delivery
Diagnose, troubleshoot, and resolve issues related to end-user devices, operating systems, enterprise applications, and network connectivity
Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards
Escalate complex issues to appropriate IT teams while maintaining ownership and visibility through resolution
Support device lifecycle management including provisioning, configuration, deployment, and troubleshooting of laptops, mobile devices, and peripherals
Assist with user account provisioning, access management, and onboarding/offboarding processes in coordination with HR and other departments
Maintain and contribute to IT knowledge base documentation, troubleshooting guides, and standard operating procedures
Collaborate with infrastructure, security, and application teams on system upgrades and technology rollouts
Monitor ticket queues and service metrics to ensure timely resolution and service level adherence
Provide advanced support for business and construction-related applications
Participate in IT projects including planning, coordination, and stakeholder communication
Own assigned workstreams within larger IT initiatives
Assist with testing, rollout, documentation, and post-implementation support for new systems
Lead resolution of complex issues by coordinating with internal teams and vendors