IT Specialist

Hyperfine • Guilford, CT

15h • Onsite

About The Position

We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered.
• At least 2 years prior IT Helpdesk support experience in a corporate environment.
• Knowledge of Windows and Mac OS operating systems, Linux is a plus.
• Familiarity with Microsoft Office 365 and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage, and web-based conferencing.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.

Nice To Haves

• Cybersecurity experience is a plus.

Responsibilities

• Tier 1 and tier 2 response to user requests for technical support.
• Triage, assign, update, or resolve open tickets.
• Troubleshoot and resolve basic hardware and software issues.
• Document solutions and update knowledge bases for future reference.
• Assist in setting up new user accounts, hardware, and software installations.
• Escalate complex problems to senior IT staff as needed.
• Assist with ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST.
• Participate in on-call and after-hours support as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees