IT Specialist

One GI, LLC • Gainesville, VA

4d • Onsite

About The Position

We are seeking a self-motivated, reliable, and customer service–oriented IT Specialist to support our Virginia market. This role is ideal for someone who communicates clearly, takes initiative, and thrives in a fast-paced, team-focused environment. Join One GI® and become part of a collaborative environment where your contributions truly matter.

Requirements

• High School Diploma or equivalent required.
• College degree in IT or a related field, 2+ years of IT experience can substitute for a degree.
• Basic knowledge of computer hardware required.
• Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks).
• Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams.
• Obtain Azure certification(s) within 12 months of employment with One GI.
• Excellent verbal and written communication skills with customer service orientation.
• Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively.
• Must be onsite at one of our locations during business hours.
• Participate in an on-call rotation and help desk phone days.
• Reliable personal transportation is required.
• Will travel within the Virginia market, including: Chesapeake, Virginia Beach, Manassas, Warrenton, Lansdowne.

Nice To Haves

• IT certifications preferred (A+, Azure, Microsoft, Network+, Security+)

Responsibilities

• Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency.
• Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies.
• Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team.
• Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment.
• Work with remote IT vendors to identify and resolve problems when required.
• Hold administrative rights to multiple systems, adhering to corporate security policies.
• Initiate and terminate user access at manager request.
• Act as liaison to request or terminate access to third-party systems such as hospital EMR’s.
• Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing.
• Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
• Assist with training materials, procedures, and user training as required.
• Submit hardware and software documented resolutions for the IT knowledge base.
• Participate in an on-call rotation and help desk phone days.

Benefits

• Excellent paid time off for a healthy work/life balance.
• Generous 401(k) plan with an employer match.
• Education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Referral bonus when they join the team!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees