IT&S Technician - PBMC (Onsite)

Northwell Health

5d • Onsite

About The Position

Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.

Requirements

• High School Diploma or equivalent required.
• 3+ years of relevant experience, required.

Nice To Haves

• 3 plus years of Desktop support experience
• break/fix experience
• IT troubleshooting experience

Responsibilities

• Provides remote and hands-on technical support and training to end users.
• Assists with testing of clinical applications with users and appropriate applications teams.
• Investigates problems between applications and other interfaced systems and instruments.
• Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
• Participates in the disaster recovery and back up/recovery drills.
• Complies with regulatory agency standards and participates in preparation for visits.
• Travel to office locations to perform job duties, as needed, is required.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED