Senior IT Repair Technician

Gophermods • New Brighton, MN

4d

About The Position

If you love the craft of device repair and take pride in doing it right every time, this role is for you. As a Senior Technician at Gophermods, you'll be a dedicated, top-tier repair specialist focused on producing high-quality work across our three core device categories MacBook, iPad, and Chromebook while driving quality standards across complex repair workflows. This is a hands-on, repair-focused position built for experienced technicians who have already mastered diagnostics, troubleshooting, board-level assessment, screen and battery replacement, component-level repair, and full device refurbishment. Bring your proven expertise to a team that values it and is ready to put your skills to work supporting education and business clients every single day.

Requirements

• Demonstrated expertise repairing all three core device types: MacBook, iPad, and Chromebook. This is a firm requirement for Senior Tech classification.
• Strong working knowledge of diagnostics, troubleshooting methodology, and component-level repair across Apple and Chrome OS hardware.
• Minimum of 2+ years of hands-on device repair experience (professional, vocational, or equivalent).
• Comfortable working independently on complex or escalated repairs.

Nice To Haves

• Familiarity with enterprise device provisioning, imaging, or fleet management is a plus.

Responsibilities

• Advanced Repair & Refurbishment: Independently diagnose, troubleshoot, and complete complex repairs on MacBooks, iPads, Chromebooks, Windows laptops, Microsoft Surface devices, and desktops. Execute screen, battery, and component replacements as well as full device refurbishments with minimal supervision and consistently high quality.
• Education & Business Projects: Support K–12 districts and business clients with device repair, device fleet management, and large-scale deployments. Handle high-priority and time-sensitive client work.
• Quality Assurance & Documentation: Maintain accurate and thorough documentation, ticketing, and invoicing in company systems. Contribute to quality control checks and process improvement initiatives.
• Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management as needed to support team operations.
• Teamwork & Efficiency: Keep a clean, safe, and organized workspace and collaborate with teammates to streamline repair workflows and meet evolving client needs.

Benefits

• 14 PTO days + option for 2 additional weeks unpaid
• 50 % employer-paid medical, dental, vision
• 4 % 401(k) company match
• Disability: Short‑ and long‑term coverage included.
• Support local schools & businesses while working with the latest Apple, Chromebook, Surface and Windows devices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees