Senior IT Technician
About The Position
The Senior IT Technician (Infrastructure / Network Support) provides advanced technical support for the county’s information technology infrastructure and serves as a technical escalation point for complex infrastructure and operational technology issues. This position assists in maintaining the stability, security, reliability, and performance of the county’s servers, network systems, and cybersecurity platforms while supporting end-user operations across county departments. The Senior IT Technician works closely with the IT Director to maintain infrastructure systems, troubleshoot network and connectivity issues, implement cybersecurity controls, and support technology improvement projects that enhance county operations. This role serves as a technical resource for infrastructure reliability and assists with maintaining secure and stable network, server, and cloud environments supporting county operations.
Requirements
- Knowledge of Windows desktop and Windows Server environments.
- Knowledge of Active Directory administration, DNS, routing, and network connectivity concepts.
- Knowledge of firewall platforms, endpoint security systems, and patch management tools.
- Knowledge of Microsoft 365 cloud services and identity systems.
- Skill in troubleshooting workstations, servers, network, and infrastructure-related issues.
- Skill in oral and written communication.
- Ability to diagnose and resolve complex technical issues independently.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Ability to work collaboratively with county departments, vendors, and technical partners.
- Associate degree or equivalent experience.
- Minimum of three (3) years of IT support, systems administration, or network support experience.
- Experience supporting Windows desktop environment.
- Basic understanding of networking concepts including DNS, routing, and network connectivity.
Responsibilities
- Assist with administration and maintenance of Windows Server and virtual environments.
- Maintain and support Active Directory services including user accounts, group policies, and access controls.
- Troubleshoot network connectivity issues involving switches, wireless networks, VPN connectivity, DNS, and routing.
- Assist with firewall configuration, network access controls, and cybersecurity monitoring platforms.
- Maintain endpoint management and patch management systems including deployment of software updates.
- Provide advanced troubleshooting for escalated hardware, software, network, and infrastructure issues.
- Work directly with vendors and service providers to resolve technical issues affecting county operations.
- Assist with deployment and integration of new technology systems across county departments.
- Maintain technical documentation related to systems, network configurations, and troubleshooting procedures.
- Respond to after-hours maintenance or emergency support activities as required.
- Perform additional duties as assigned by the IT Director.
Benefits
- Full Time Position with Benefit Package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
