Senior IT Program Manager

MiniMed•New York, NY

About The Position

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role The Leader of Infrastructure Platform Services is responsible for the strategy, reliability, security, and operational excellence of the company’s core digital infrastructure. This role leads the teams that design, operate, and continuously improve private cloud hosting, datacenter services, and core infrastructure services that underpin all digital products and business operations. The role ensures highly available, scalable, and resilient platforms through modern Site Reliability Engineering (SRE) practices, strong security controls, and proactive observability. As a foundational digital leader, this position partners closely with Security, Cloud, Product, and Enterprise Architecture teams to enable business growth while maintaining stability, compliance, and cost efficiency.

Requirements

Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.

Nice To Haves

10+ years of experience in infrastructure, platform, or reliability engineering leadership roles
Proven experience operating private cloud, datacenter, and enterprise identity platforms at scale
Strong background in SRE, high-availability architectures, and disaster recovery
Experience with DNS, SSL certificate management, and internet-facing enterprise services
Demonstrated ability to lead complex, mission-critical platforms in regulated environments
Experience in cloud-adjacent or hybrid environments (private cloud integrated with public cloud)
Familiarity with modern observability platforms and AIOps capabilities
Experience supporting business separations, carve-outs, or large-scale platform transformations

Responsibilities

Own the end-to-end strategy and operations for private cloud hosting and datacenter environments, including compute, storage, and virtualization platforms
Lead capacity planning, performance engineering, and scalability initiatives to meet current and future business demands
Establish and operate resilience, backup, and disaster recovery strategies aligned to business continuity requirements
Implement and mature Site Reliability Engineering (SRE) practices, including SLIs, SLOs, error budgets, and incident management
Drive automation, standardization, and infrastructure-as-code to improve reliability, speed, and operational efficiency
Lead post-incident reviews and continuous improvement programs focused on reducing risk and improving service availability
Own enterprise core services including internal and external DNS, domain portfolio management, and SSL certificate lifecycle management
Ensure secure, reliable managed file transfer services for internal and external business use cases
Establish comprehensive monitoring, logging, and alerting across infrastructure and identity platforms
Ensure proactive detection of performance, availability, and security issues through modern observability tooling
Define and report on operational KPIs, SLAs, and XLAs to executive stakeholders
Partner with Cybersecurity and Risk teams to ensure platforms meet security, regulatory, and compliance requirements
Reduce operational and cyber risk through strong controls, access governance, and secure platform design
Support audits, regulatory reviews, and risk assessments related to infrastructure and identity services
Own operational budgets, cost optimization initiatives, and vendor relationships for private cloud, datacenter, and core services
Drive transparency and financial discipline through capacity forecasting, cost modeling, and vendor performance management
Build, lead, and develop high-performing infrastructure and SRE teams
Foster a culture of accountability, engineering excellence, and continuous learning
Establish clear career paths, skill development plans, and succession strategies