Senior IT Program Manager

SAIC•Arlington, VA

11h

About The Position

SAIC seeks a Senior Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments. The CRM’s primary responsibilities include: Strategic Leadership and Governance: Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded. Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision. Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters. Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives. Program Oversight and Execution: Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success. Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations. Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve. Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution. Client Relationship Management: Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner. Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction. Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies. Performance Management and Service Excellence: Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained. Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization. Deliver continuous improvements that enhance services and reduce operational costs. Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA). Innovative Transformation: Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies. Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program. Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC. Operational Excellence and Recognition: Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery. Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs. Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions. SAIC® [http://www.saic.com/] is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com [http://www.saic.com/]. For ongoing news, please visit our newsroom [http://www.saic.com/who-we-are/newsroom/].

Requirements

Extensive experience in managing large-scale, comprehensive IT programs
History of delivering exceptional service performance
Proven ability to drive innovative solutions
Deep understanding of full IT lifecycle services
Proactive approach to client satisfaction
Proven ability to deliver transformational results within high-stake environments
Experience managing technical, schedule, and financial aspects of IT service delivery
Experience ensuring all Service Level Agreements (SLAs) are met
Experience overseeing the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Experience ensuring availability of appropriate contractor resources
Experience leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Experience driving the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.
Experience serving as the primary point of contact for client leadership
Experience building strong relationships with stakeholders
Experience interpreting business demands and transforming them into actionable tasks
Experience positioning the client for IT operational excellence
Experience advocating and aligning strategic transformation initiatives
Experience monitoring and driving performance across all service offerings
Experience ensuring best practices and industry standards are implemented and sustained.
Experience analyzing service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Experience delivering continuous improvements that enhance services and reduce operational costs.
Experience developing and overseeing corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).
Experience owning and advocating for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Experience leading transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Experience promoting a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.
Experience ensuring the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Experience collaborating across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Experience driving cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

Nice To Haves

ITIL infrastructure services contract experience
Experience with ITIL methodologies

Responsibilities

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.
Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.
Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.
Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).
Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.
Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.