Senior IT Desktop support Tech
About The Position
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Supporting financial applications is MANDATORY.
Requirements
- Deep hands-on experience of Windows operating system (Windows 10, 11 enterprise or above), installation, building machines using Windows image, and troubleshooting.
- Experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc.
- Experience with Mobile Device Management (e.g. MobileIron, Intune).
- Experience with Cisco Phone Systems and IPC Turret Phone Systems.
- Knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
- Excellent interpersonal communication skills and attention to details.
- VDI (Virtual Desktop) handling experience.
- Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
- Collaborative and team player.
- Good organizational and problem-solving skills.
- Good understanding of networking.
- Ability to make decisions, plan effectively and work under pressure.
- Passionate to learn new technologies, adopt as per evolving business needs and getting things done.
- Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Workday Administration experience is huge plus.
- Qualys vulnerability management experience is preferable.
- Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
- Microsoft Certifications
- Cisco Certifications
- Fluency in Spanish
Responsibilities
- Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
- Supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
- Supervise Information Systems, Security and Auxiliary services.
- Fixing computers vulnerabilities and patching.
- Analyze incidents reported by users and fixing them.
- Handling Start of the day and End of the day processes.
- Handling end-user's problems related to phone/turret system and network.
- Coordinating with Madrid (H.O.) to resolve systems issues.
- Troubleshooting and solving systems/desktops performance issues.
- Creating Windows and VDI Images and Maintaining Them.
- Building workstations/laptops/mobile devices.
- Handling IT Asset Inventory Management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
