Senior IT Desktop support Tech
About The Position
Supporting financial applications is MANDATORY. This role involves systems/apps administration including installation/upgrade of software, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support. The position is responsible for supporting day-to-day operations on the service desk, desktop, and engineering support, including banking, financial trading, and IT systems. The role also includes supervising Information Systems, Security, and Auxiliary services, fixing computer vulnerabilities and patching, analyzing and resolving user-reported incidents, and handling start-of-day and end-of-day processes. Additionally, the role addresses end-user problems related to phone/turret systems and networks, coordinates with the headquarters in Madrid to resolve systems issues, troubleshoots and solves systems/desktops performance issues, creates and maintains Windows and VDI images, builds workstations/laptops/mobile devices, and handles IT Asset Inventory Management.
Requirements
- Must have deep hands-on experience of windows operating system (windows 10, 11 enterprise or above), installation, building machines using windows image, and troubleshooting.
- Must have experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc.
- Must have experience with Mobile Device Management (e.g. MobileIron, Intune).
- Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
- Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
- Must have excellent interpersonal communication skills and attention to details.
- VDI (Virtual Desktop) handling experience.
- Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
- Collaborative and team player.
- Good organizational and problem-solving skills.
- Good understanding of networking.
- Ability to make decisions, plan effectively and work under pressure.
- Passionate to learn new technologies, adopt as per evolving business needs and getting things done.
- Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Workday Administration experience is huge plus.
- Qualys vulnerability management experience is preferable.
- Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
- Microsoft Certifications
- Cisco Certifications
- Fluency in Spanish a plus.
Responsibilities
- Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
- Supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
- Supervise Information Systems, Security and Auxiliary services.
- Fixing computers vulnerabilities and patching.
- Analyze incidents reported by users and fixing them.
- Handling Start of the day and End of the day processes.
- Handling end-user's problems related to phone/turret system and network.
- Coordinates with Madrid (H.O.) to resolve systems issues.
- Troubleshooting and solving systems/desktops performance issues.
- Creating Windows and VDI Images and Maintaining Them.
- Building workstations/laptops/mobile devices.
- Handling IT Asset Inventory Management.
