Senior IT Desktop support Tech
About The Position
This role involves systems and applications administration, including software installation and upgrades, account management, access control, building and maintaining workstations and laptops, troubleshooting computer and system issues, building and supporting VDI machines, and providing general maintenance support. The position is responsible for supporting daily operations on the service desk, desktop, and engineering support, with a focus on banking, financial trading, and IT systems. The role also includes supervising Information Systems, Security, and Auxiliary services, fixing computer vulnerabilities and applying patches, analyzing and resolving user-reported incidents, and managing start-of-day and end-of-day processes. Additionally, the role handles end-user problems related to phone/turret systems and networks, coordinates with the headquarters in Madrid to resolve systems issues, troubleshoots and resolves systems/desktops performance issues, creates and maintains Windows and VDI images, builds workstations/laptops/mobile devices, and manages IT asset inventory.
Requirements
- Senior IT Desktop support experience
- Experience with Systems/Apps administration
- Experience with installation/upgrade of software's
- Experience with account management
- Experience with access control
- Experience building workstations/laptops
- Experience fixing computers/systems issues
- Experience building and supporting VDI machines
- Experience with maintenance support
- Experience supporting day to day operations on the service desk, desktop and engineering support
- Experience supporting banking, financial trading, and IT Systems
- Experience supervising Information Systems, Security and Auxiliary services
- Experience fixing computers vulnerabilities and patching
- Experience analyzing incidents reported by users and fixing them
- Experience handling Start of the day and End of the day processes
- Experience handling end-user's problems related to phone/turret system and network
- Experience coordinating with Madrid (H.O.) to resolve systems issues
- Experience troubleshooting and solving systems/desktops performance issues
- Experience creating Windows and VDI Images and Maintaining Them
- Experience building workstations/laptops/mobile devices
- Experience handling IT Asset Inventory Management
Responsibilities
- Systems/Apps administration including installation/upgrade of software's
- Account management
- Access control
- Building workstations/laptops
- Fixing computers/systems issues
- Building and supporting VDI machines
- Maintenance support
- Supporting day to day operations on the service desk, desktop and engineering support
- Supporting banking, financial trading, and IT Systems
- Supervising Information Systems, Security and Auxiliary services
- Fixing computers vulnerabilities and patching
- Analyzing incidents reported by users and fixing them
- Handling Start of the day and End of the day processes
- Handling end-user's problems related to phone/turret system and network
- Coordinating with Madrid (H.O.) to resolve systems issues
- Troubleshooting and solving systems/desktops performance issues
- Creating Windows and VDI Images and Maintaining Them
- Building workstations/laptops/mobile devices
- Handling IT Asset Inventory Management
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
