Senior IT Business Systems Analyst - Computing Services

Carnegie Mellon University•Pittsburgh, PA

37d

About The Position

The Senior IT Business Systems Analyst works with business partners, colleagues, and cross-functional teams to understand business processes and workflows and how they relate to current and future software solutions, with an emphasis on continuous improvement. The analyst elicits, documents, and validates business requirements; develops system and solution documentation; collaborates with team members to implement and manage software solutions; and leads testing and validation. Data analysis, querying, and reporting tools are used to troubleshoot issues, validate solutions, and support business decisions. The role supports research administration processes and systems, developing expertise across the RAS application portfolio, including the Huron Research Suite, Inteum Minuet, related applications, and their integrations with financial, HR, identity, reporting, and other enterprise systems. It manages application request intake and analysis across the systems portfolio and supports implementation, enhancement, and ongoing operations. This position is based in Pittsburgh, Pennsylvania. It requires work during normal business hours, with occasional evening and weekend work, and travel to or work at off-campus or remote locations. The role is not responsible for supervising others and requires a successful background check. The position is accountable for individual goals and priorities as well as operational results of a work unit or department.

Requirements

Demonstrated experience as a business or systems analyst supporting complex enterprise applications, including requirements elicitation and documentation, business process analysis, solution design, testing, and implementation.
Experience leading or coordinating system testing, including test strategy and plan development, test case management, defect triage, and coordination of functional and technical participants.
Ability to collaborate with business stakeholders and technical teams to translate business needs into actionable system requirements and resolve complex functional, data, and integration issues.
Associate's degree.
Successful background check.
Ability to adapt to change, collaborate with others, respond to and manage emergency or crisis situations, and handle sensitive information confidentially and with discretion.
Attention to detail and ability to maintain accurate reports and records; maintain composure in difficult situations; meet deadlines and work under pressure and frequent interruptions; follow directions; and prioritize and manage multiple tasks.
Visual acuity for extended computer-monitor use, extensive reading, transcribing, and analyzing data and figures.

Nice To Haves

Bachelor's degree.
CBAP or CCBA certification.
PMI-PBA certification.
PMP certification.
Agile/Scrum certification.
ITIL certification.
Lean Six Sigma certification.

Responsibilities

Elicit, analyze, and document complex business and system requirements; facilitate stakeholder discussions and translate business needs into epics, features, user stories, and acceptance criteria.
Maintain requirements traceability throughout the software development lifecycle.
Analyze business processes and design system solutions that improve operational effectiveness and align with application, data, integration, and enterprise standards.
Document solutions, processes, and decisions.
Perform technical analysis and validation of application solutions, including data and integration analysis, technical testing, and troubleshooting; coordinate with developers, vendors, and technical teams.
Develop and lead system and functional testing, including test planning and scripts, test execution, tester coordination, defect triage, results documentation, and business signoff.
Develop SQL queries, reports, and data analyses for system validation, troubleshooting, operational needs, and business decision-making.
Manage intake and analysis of application requests across the systems portfolio, clarifying needs, assessing priorities and dependencies, estimating level of effort, and supporting work planning.
Develop and maintain functional knowledge of research administration business processes and systems to support implementation, enhancement, and ongoing operations.
Develop expertise across the RAS application portfolio, including the Huron Research Suite, Inteum Minuet, related applications, and integrations with enterprise systems.
Perform other duties as assigned.