Senior IT Administrator

Syllo

5d•$140,000 - $180,000•Remote

About The Position

Syllo is hiring a Senior IT Administrator to own the company-wide corporate IT infrastructure and scale AI-driven support as the team grows. The role manages hardware, identity and access, device provisioning, endpoint security, and SaaS applications for a distributed, multi-OS workforce, ensuring employees remain secure, productive, and supported. The administrator will implement AI-enabled workflows for ticketing, self-service support, and issue reporting; partner with internal teams and vendors on secure AI integrations; manage hardware procurement through offboarding recovery; maintain identity and access workflows; and administer the SaaS suite and vendor relationships. In partnership with Security Engineering, the role will deploy endpoint and identity controls and maintain audit evidence and records supporting SOC 2 Type II and ISO 27001 compliance. The position also creates clear, repeatable IT documentation and runbooks. Syllo describes itself as a litigation AI company founded in 2019. Its platform supports Fortune 500 companies and AmLaw 200 firms. The position is remote in the United States. Compensation is a base salary of $140,000 to $180,000 plus equity options.

Requirements

At least 5 years of corporate IT experience, including experience as a senior or sole owner of the IT function in a fast-growing environment.
Proven experience owning corporate IT in a remote or distributed technology environment.
Practical experience or strong proficiency using AI tools to automate IT workflows, report issues, and support team tool integrations.
Hands-on experience administering an identity provider such as Okta, Google Workspace, or Microsoft Entra ID.
Hands-on experience administering a device management platform such as Jamf, Kandji, or Intune.
Proven experience supporting SOC 2 Type II or ISO 27001 compliance frameworks and audit processes.
Experience managing IT operations for a remote-first or distributed workforce.
Bachelor's degree or equivalent practical experience.
Ability to resolve team IT challenges promptly while maintaining security and compliance standards and communicating politely.

Nice To Haves

Relevant industry certifications, such as CompTIA, Okta, Jamf, or Microsoft certifications.

Responsibilities

Manage identity, endpoint devices, SaaS administration, and security posture across a distributed, multi-OS workforce.
Implement and manage AI-driven workflows for ticketing, self-service support, and issue reporting.
Partner with internal teams and vendors to resolve AI integration requirements and support secure adoption across the technology stack.
Oversee hardware procurement, configuration, shipping, asset tracking, and offboarding recovery.
Administer identity providers, including SSO, MFA, group permissions, and joiner/mover/leaver access workflows.
Collect and maintain audit evidence, access reviews, asset logs, and change records for SOC 2 Type II and ISO 27001 compliance.
Manage application inventories, administrative privileges, license utilization, and vendor renewal cycles.
Manage relationships with managed service providers, hardware resellers, and software vendors to improve service quality and cost efficiency.
Partner with Security Engineering to deploy endpoint and identity controls aligned with security guidelines.
Create comprehensive IT runbooks and documentation so processes are transparent, repeatable, and scalable.