Senior Investor Services Analyst

Gen 2 Careers•San Francisco, CA

2d•Hybrid

About The Position

The Senior Investor Services Analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline-driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

Requirements

2-4 years’ experience in the financial services Industry
Proficiency with Microsoft 365
Demonstrate strong customer service/client relationship skills
Ability to manage multiple tasks and projects with differing deadlines
Impeccable attention to details
Excellent verbal and written communications

Nice To Haves

Bachelor’s degree in Business Administration or Economics is a plus
Private Equity or Hedge Fund Investor Services background a plus
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
Experience with Allvue CRM a plus

Responsibilities

Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation).
Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates).
Review and/or maintain investor records across multiple internal and external systems.
Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors.
Review and/or prepare investor audit confirmations and monthly recurring deliverables.
Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms.
Track incoming capital call wires and prepare capital distributions payments across various client accounts.
Progressive responsibilities to include training of less experienced associates, and first level review of deliverables.
Ensure all work is completed in line with the service level agreement.
Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors.
Ensure deliverables are executed in line with Gen II best practices, policies, and procedures.
Participate in special projects.
Operate efficiently in a deadline-driven, high volume, and ever-changing environment.