Senior Investor Services Analyst

Gen II Fund Services • Denver, CO

4h • Hybrid

About The Position

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration and has offices in the US and Europe. The company is looking for individuals who want to make an impact, grow with them, and create a community where everyone thrives, offering opportunities for innovation and ideas. Employees will have opportunities for meaningful growth, work alongside industry experts, and receive training to advance their technical and personal skill sets. Gen II fosters a community that recognizes achievements, promotes from within, and provides meaningful benefits focused on physical, mental, and financial well-being. The Senior Investor Services Analyst is an integral individual within the Gen II operations team. This role requires meticulous attention to detail, strong time management, and organizational skills, thriving in a fast-paced, deadline-driven environment. The candidate will primarily be responsible for providing Investor Services functions to Gen II sponsors and client service teams.

Requirements

• 2-4 years’ experience in the financial services Industry
• Proficiency with Microsoft 365
• Demonstrate strong customer service/client relationship skills
• Ability to manage multiple tasks and projects with differing deadlines
• Impeccable attention to details
• Excellent verbal and written communications

Nice To Haves

• Bachelor’s degree in Business Administration or Economics
• Private Equity or Hedge Fund Investor Services background
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)
• Experience with Allvue CRM

Responsibilities

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
• Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Review and/or maintain investor records across multiple internal and external systems
• Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Review and/or prepare investor audit confirmations and monthly recurring deliverables
• Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Track incoming capital call wires and prepare capital distributions payments across various client accounts
• Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and ever-changing environment

Benefits

• A challenging and rewarding role in a fast-growing organization
• Opportunities for personal and professional career development
• Great working environment
• Competitive salary
• Comprehensive benefits package
• Opportunity to be part of an industry leading team known for service excellence
• Discretionary bonus
• Meaningful benefits which focus on your physical, mental and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees