Investor Services Senior Associate

U.S. Bank•Milwaukee, WI

21h•Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Alternative Investments Associates and Accountants work as part of a team responsible for providing accounting, administration and investor servicing for hedge funds, private equity funds and closed-end registered products. Individuals calculate net asset value(s) and disseminate financial and performance information. The Investor Services department is responsible for the accurate processing and maintenance of investor registers and documentation for the funds we administer. Associates are responsible for ensuring that existing and prospective investors meet eligibility, compliance, and anti-money laundering (“AML”) guidelines when processing investor-related transactions, including subscriptions, redemptions, transfers and re-registrations, as well as the generation and distribution of confirmations. Associates are also responsible for reconciling trade information against clients’ expected transactions and monies received from investors. Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation and transactions. The Investor Services department works closely with the legal/compliance team as needed. Associates are also a resource for client and investor inquiries regarding their transactions and documentation outside of the trade processing cycle. Associates are expected to have a basic understanding of the overall direction of USBFS’ Alternative Investment (“AI”) business, core services of AI, and ancillary products and services provided to the AI client base. Associates are also responsible for monthly investor services data in SOC 1 checklists for applicable funds.

Requirements

Bachelor's degree in Accounting, Finance or a business-related field, or equivalent work experience
Five or more years of related experience, preferably in portfolio/partnership accounting, finance or portfolio management

Nice To Haves

Strong attention to detail
Effective verbal and written communication skills
Ability to manage multiple tasks/projects simultaneously while meeting deadlines
Ability to perform research and analysis
Strong knowledge of Microsoft Office – Word, Excel, Outlook
Ability to work independently with minimal supervision while participating in a team environment

Responsibilities

Addressing investor inquires/requests such as ensuring all investor queries and requests are received from authorized individuals
Responding to investor/client queries promptly
Handling requests for investors statements
Processing request/updates for transaction activities
Managing fund related performance requests
Facilitating the completion of investor audit requests
Processing of subscription, redemption, and transfers, working with internal/external groups to resolve any discrepancies
Coordinating the collection of fully executed documents with investors
Collecting and reviewing all appropriate Tax/FATCA documentation from investors
Collecting and reviewing all appropriate AML/KYC documentation from investors
Distributing Investor reports including Investor Statements, Contract Notes, Capital Call Notices, and Distribution Notices
Distributing Client Reports including Capital Activity Reports, Audited/Unaudited Financial Statements, Investor Letters, and Schedule K-1’s
Reviewing incoming subscription funding from investors
Preparing wire transfers to prime brokers, investors
Understanding the policies and procedures of the AI department
Understanding the information flow through the various AI systems
Knowledge of how to use the various systems specific to the job function
Ability to communicate information carefully in order to manage client relationships
Active listening to obtain information and understand client needs
Written correspondence that is clear, professional and grammatically correct

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equity stock purchase